Hi @jakeusu,
I hope you are well today and thank you for your question.
I can’t log into your website using the shared login credentials as I am getting an error “Unknown email address. Check again or try your username.”.
Please make sure that the shared credentials are correct and working.
Also, please make sure that you are using the below latest version of the theme.
Please login to access this file
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound team