Contact form error "Could not send the email" using SMTP

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  • daniellejern
    Participant

    Hello,

    I have an issue when using the contact form.

    The error message I get is “Could not send the email” when going under setting and test email.

    The detailed I have used is correct as it works when used on WP Mail SMTP (Setting “other”), I have successfully sent and received an email from their plugin.

    Note that using wp-mail setting I don’t get an error message but I don’t receive the email in my mail. Most likely because it is sent by PHP which doesn’t work well.

    Besides, I have successfully used Kali form sending emails with the same details, but the style is a bit off so I prefer using the Jevelin contact form.

    Cheers,

    Danielle

     

    Help is much appreciated!

     

    Many thanks,

    Danielle

     

     

    https://support.shufflehound.com/forums/topic/jevelin-contact-form-wont-email/

    Shufflehound Support
    Moderator

    Hi Danielle,

     

    I hope you are well today and thank you for your question.

     

    Could you please configure the contact form SMTP settings and use it a shown in the attached screenshot?

     

    Please use the following plugin to test whether your site sends emails successfully.

     

    https://wordpress.org/plugins/check-email/

     

    Best regards,
    Shufflehound team

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