Critical Website Error After Update

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  • jburleson
    Participant

    I updated my site and now am getting the following errors.

     

    5 PHP Fatal error: Uncaught Error: Class ‘Jevelin_Schema’ not found in /nas/content/live/edutransitions/wp-content/themes/jevelin/content.php:269\nStack trace:\n#0 /nas/content/live/edutransitions/wp-includes/template.php(724): require()\n#1 /nas/content/live/edutransitions/wp-includes/template.php(671): load_template(‘/nas/content/li…’, false)\n#2 /nas/content/live/edutransitions/wp-includes/general-template.php(168): locate_template(Array, true, false)\n#3 /nas/content/live/edutransitions/wp-content/themes/jevelin/framework-customizations/extensions/shortcodes/shortcodes/blog-posts/views/view.php(211): get_template_part(‘content’)\n#4 /nas/content/live/edutransitions/wp-content/plugins/unyson/framework/helpers/general.php(745): require(‘/nas/content/li…’)\n#5 /nas/content/live/edutransitions/wp-content/plugins/unyson/framework/extensions/shortcodes/includes/class-fw-shortcode.php(226): fw_render_view(‘/nas/content/li…’, NULL)\n#6 /nas/content/live/edutransitions/wp-content/plugins/unyson/framework/extensions/shortcodes/includes in /nas/content/live/edutransitions/wp-content/themes/jevelin/content.php on line 269

     

    Can you help me? I can’t edit or update pages.

    Hi @jburleson,

     

    I hope you are well today and thank you for your question.

     

    I have tested it on my test site and it’s working fine for me using the below latest version of Jevelin theme.

     


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    Are you using the Jevelin child theme?

     

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    jburleson
    Participant

    Hi there. I am not using the child theme when I updated it last night. I updated it using Envato/Themeforest plugin. Did that pull in a bad version of the theme?

     

    It messed up the site so bad I had to revert the site to a backup so I’m on an older version again. How can I update the theme so I don’t get all these php errors? I’ve tried to update the last 4 versions of the theme and they all fail and I have to revert.

    Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.

     

    https://www.wikihow.com/Check-PHP-Version
    http://php.net/supported-versions.php

     

    You can update the theme by downloading below latest theme version and update it as described here https://support.shufflehound.com/installing-theme/

     


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    jburleson
    Participant

    This is a new critical error log I received

    Error Details
    =============
    An error of type E_ERROR was caused in line 13 of the file /nas/content/live/<wbr />edutransitions/wp-content/<wbr />themes/jevelin/content.php. Error message: Uncaught Error: Class ‘Jevelin_Schema’ not found in /nas/content/live/<wbr />edutransitions/wp-content/<wbr />themes/jevelin/content.php:13
    Stack trace:
    #0 /nas/content/live/<wbr />edutransitions/wp-includes/<wbr />template.php(724): require()
    #1 /nas/content/live/<wbr />edutransitions/wp-includes/<wbr />template.php(671): load_template(‘/nas/content/<wbr />li…’, false)
    #2 /nas/content/live/<wbr />edutransitions/wp-includes/<wbr />general-template.php(168): locate_template(Array, true, false)
    #3 /nas/content/live/<wbr />edutransitions/wp-content/<wbr />themes/jevelin/framework-<wbr />customizations/extensions/<wbr />shortcodes/shortcodes/blog-<wbr />posts/views/view.php(211): get_template_part(‘content’)
    #4 /nas/content/live/<wbr />edutransitions/wp-content/<wbr />plugins/unyson/framework/<wbr />helpers/general.php(745): require(‘/nas/content/li…’)
    #5 /nas/content/live/<wbr />edutransitions/wp-content/<wbr />plugins/unyson/framework/<wbr />extensions/shortcodes/<wbr />includes/class-fw-shortcode.<wbr />php(226): fw_render_view(‘/nas/content/<wbr />li…’, NULL)
    #6 /nas/content/live/<wbr />edutransitions/wp-content/<wbr />plugins/unyson/framework/<wbr />extensions/shortcodes/<wbr />includes/

    jburleson
    Participant

    Here is the last error log file with WP Engine if this helps

     

    <span class=”date”>[Mon Mar 16 16:42:53.604937 2020]</span> <span class=”severity”>[php7:error]</span> <span class=”client_ip”>[pid 4890]</span> [client 65.112.42.18:62910] PHP Fatal error: Uncaught Error: Class ‘Jevelin_Schema’ not found in /nas/content/live/edutransitions/wp-content/themes/jevelin/content.php:307\nStack trace:\n#0 /nas/content/live/edutransitions/wp-includes/template.php(724): require()\n#1 /nas/content/live/edutransitions/wp-includes/template.php(671): load_template(‘/nas/content/li…’, false)\n#2 /nas/content/live/edutransitions/wp-includes/general-template.php(168): locate_template(Array, true, false)\n#3 /nas/content/live/edutransitions/wp-content/themes/jevelin/framework-customizations/extensions/shortcodes/shortcodes/blog-posts/views/view.php(211): get_template_part(‘content’)\n#4 /nas/content/live/edutransitions/wp-content/plugins/unyson/framework/helpers/general.php(745): require(‘/nas/content/li…’)\n#5 /nas/content/live/edutransitions/wp-content/plugins/unyson/framework/extensions/shortcodes/includes/class-fw-shortcode.php(226): fw_render_view(‘/nas/content/li…’, NULL)\n#6 /nas/content/live/edutransitions/wp-content/plugins/unyson/framework/extensions/shortcodes/includes in /nas/content/live/edutransitions/wp-content/themes/jevelin/content.php on line 307, referer: https://www.collegetransitions.com/wp-admin/post.php?post=9104&action=edit&wpb_vc_js_status=true&classic-editor

    I could confirm the issue on my test site that occurs when on the page there are the element ‘Blog posts’ or ‘Woo Recent Products AJAX’ of Unyson plugin.

     

    I have notified the issue to the theme developer so that it will be fixed.

     

    The issue will be fixed ASAP.

    jburleson
    Participant

    Will this be fixed via a new theme update or some other way?

    We will release a new theme update containing a fix for it and notify you here.

    The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/

     


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Viewing 10 posts - 1 through 10 (of 10 total)