- This topic has 9 replies, 2 voices, and was last updated 4 years, 1 month ago by
.
Hi,
For some reason, quite a few people that are using Chrome are seeing a double scroll bar.
Please see the attached picture. I can’t see where this issue is coming from. Can you help please?
Hi @rshah67,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamHappy New Year!!
Could you please clear and deactivate the batcache that you are using on your website so that I can troubleshoot it?
How and where do I clear and deactivate the batcache?
You can contact your WebHost to do it.
My cache has been cleared.
Please deactivate it temporarily.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
It has been deactivated temporarily.
Okay, I will try that tonight as well, thank you.
The batcache is still not deactivated on your website.
