download missing from my profile

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  • thandie
    Participant

    Hi, I went to re-download the theme and the theme is missing from my downloads page. Also, I received an email last december to download the updated version and that also is missing from my account. It’s like I have never purchased it.

    What should I do?

    thanks

    Shufflehound
    Moderator

    Hello,

     

    First, please ensure that you are using the correct ThemeForest account (if you have multiple accounts). If that doesn’t help, we suggest contacting ThemeForest support for additional help.

     

    Best regards,

    Shufflehound Team

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