Facebook and instagram widget users update

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  • andresmerizalde
    Participant

    Hi again,

     

    I have installed the social count widgets for instagram and facebook.

    Was right when installed, but now the followers number has not been updated.

    How can I do so!

     

    Thanks!

     

    + A

    Shufflehound Support
    Moderator

    Hi @andresmerizalde,

     

    I hope you are well today and thank you for your question.

     

    Please make sure the Widget demo mode is disabled as shown in the attached screenshot.

     

    If you are using cache on your site then clear it.

     

    Also please share me your site and facebook page URL where it’s happening so that i can troubleshoot it.

     

    Best regards,
    Shufflehound team

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    andresmerizalde
    Participant

    Hi there,

     

    I just checked and the demo mode is off. I just cleaned all the caches, facebook has been update, but instagram not.

    Here is the website and the instragram account.

     

    Best,

     

    + A

     

    Shufflehound Support
    Moderator

    Could you please contact instagram support regarding this?

     

    Also check whether the code solution posted in the following topic displays you correct count?

     

    http://stackoverflow.com/a/37782326/1287548

    andresmerizalde
    Participant

    Thanks! I will!

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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