Hi, I’m using the Jevelin header builder with WPBakery but it’s not working properly on mobile/tablet. There are 3 issues:
Please let me know how to fix this as soon as you can, the options for responsiveness seem extremely limited with Jevelin/WPBakery, and especially with the header builder.
A 4th issue as well: The drop down menu’s background and text color do not match my header’s color. Changing the colors in the “dropdown” tab doesn’t have any effect on the mobile version.
It seems that to help to solve these issues we would need to login to your website, so we can find the right options or even create a custom CSS if needed.
Would that be possible?
What would that involve? Do you need admin status? Would you be able to explain what to do instead if I sent you more information?
Yes, we would need an account with an admin type. That would be the fastest way how to fix it as then we would see your setup with the options enabled and we could debug it and try to fix it.
You can share the login details in the private information below.
I would rather not give out admin status, here is an editor account. I believe you should be able to view the header page then, if not please let me know. Also if not, can you give me some troubleshooting steps I can take myself in the mean time. Thanks
Sorry for our late response.
We might have missed it, but we can’t find a login link for your website. Can you please share it with us?
Hi, thanks for getting back.
I had changed the link and forgot to update this thread, apologies. All the info is now attached to this message.
Thank it is working now!
About the issues:
Would you also be able to tell me where the css for the header is edited, so I can add my own custom css in future, instead of having to contact support and get them to do it every time?
Thanks very much,
About the dropdown color you may try to change it under Jevelin Settings (at the topbar) > Styling > Dropdown / Menu (section) and try to adjust colors there for your liking.
Let us know if that works! 🙂
That worked fine for the background colour, thanks.
The settings for the header in Jevelin > Header don’t seem to do anything. No setting I change has any effect on the desktop or mobile, even after saving and waiting a bit before checking.
The only way to affect the header at all seems to be using the WPBakery header builder, and as I mentioned at the start, the responsiveness settings for haeder icon size have no effect, as I am unable to change the logo size on mobile.
Is WPBakery overriding everything in the Jevelin > Header settings working as intended? The way changing settings for this works seems very unclear.
There is also no way to change the logo size in the Header Builder, other than just changing the header height which I don’t want to do. Changing the size of the actual image file has a very weird effect.
Is the image file has a height of more than 180px, it appears very large, but as soon as the height drops to 180px it becomes tiny. I have attached images to show the effect.
Because of these to problems, I am unable to change the size of the logo.
One other issue I have found, changing the dropdown color worked fine but the background color for the actual header on mobile is wrong. On mobile, the background for the header is just whatever the page body color is.
In the Jevelin > Styling > Heading settings I have Header Background Color as white and fully opaque. I have attached screenshots of the result.