- This topic has 21 replies, 2 voices, and was last updated 4 years, 2 months ago by
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Hi AK,
I hope you are well today and thank you for your question.
I can see it is displaying fine for me as shown in the attached screenshot.
Please advise.
Also, I can see you are using an older version of the theme on your site so please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound teamHi,
Thanks for your reply.
The Grid is place lower on the page, just above the footer. (Screenshot attached)
Thanks for sending the latest version of the theme. Will upgrade and revert.
Cheers,
AK
No joy.. Still stuck in animation loop.
FYI: Before the Theme update, the Masonry Media Grid was showing in the VC Frontend Editor. Not anymore. (Pls check attached)
Cheers,
AKI can see you are still using older version 3.3.0 on your site so please update it to the above shared latest theme version.
Also, make sure that you are using the latest version of the WPBakery plugin.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Hello,
We disabled all plugins except WP Baker & Unyson.
Still not working. Stuck in loading animation.
All plugins are updated and we’re running Gillion 3.4.1
Please advice.
AK
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
Hi,
Sure. I’m adding the credentials below.
Cheers,
AKI logged into your site and saw it was a cache issue that you are using on your site which was still using older theme files.
I cleared the cache so could you please check it now and tell me exactly what issue you are facing if any?
Thanks. The masonry grid is still not working. I’ll
URL attached
I have tested it on my test site and it is working fine for me.
I also tested it on your site by adding the media grid element in the Sample page content and it is working fine that you can test yourself.
It seems something added in your site About page is causing the issue so please test removing or disabling the elements one by one on that page.
I am not sure what you meant by “above the fold”.
Please advise.
Above the fold means the top half of the page.
When we place the grid on the top below the trending articles ticker on the top of the page, it works just fine, but not when its placed further down the page.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Already did that. Still didn’t work. We’ve shared the credentials above. You can see for yourself.
I could confirm that the issue only occurs when you use Masonry (media) Grid with Shufflehound Recent Posts widget as shown in the attached screenshot.
I have notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, please do not use both the elements on a single page.
Okay, thanks. Look forward to an update.
