We have added mega menu on the website (link shared in private). But the column links under services e.g. “organic search” don’t work in chrome. When I hover, I can see the link coming and I can open it in new tab, but click just doesn’t work. Can you please check.
I hope you are well today and thank you for your question.
I could confirm the issue on your shared site.
Is it working fine for you using default WordPress theme like Twenty Sixteen?
Have you contacted Mega Menu plugin author regarding this issue?
No have not contacted Mega Menu support, didn’t know if this was issue with theme or with the plugin explicitly.
We had installed Mega Menu on one other site earlier and there were no such issues.
Have you seen this happening with anyone else using the theme?
Yes you have to configure the plugin as described on this page https://www.megamenu.com/documentation/installation/
I tried this with other theme and there was no issue in it. I used Mega Menu on one of other sites which used one other theme and there also it worked fine.
Maybe there is some conflict happening with Jevelin theme. Can you check please. The links don’t work on phone also.
Actually I did contact them but this is what I got from them:
I do not support premium themes on the wordpress.org support forums. If you have a problem and you are using a premium theme, you will need to contact your theme author or upgrade to Max Mega Menu Pro and create a support ticket.
Is your theme using Max Mega Menu Pro version? If yes, then only they will be able to support.
The theme doesn’t use Max Mega Menu plugin but it has its own mega menu.
Are you using Max Mega Menu plugin or the theme mega menu?
If you are using theme mega menu then could you please tell me how you have added it on your site by sharing its screenshots?