- This topic has 7 replies, 2 voices, and was last updated 4 years, 8 months ago by
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We use the element Portfolio to display some of the products of our cliente on the following page:
https://manealimentos.com.br/produtos/
When we click on “Pão de Queijo” to filter the portfolio by category, the image of the product does not display for the first time. If we go to any another category and then click again on “Pão de Queijo”, the image displays.
Steps to reproduce:
1) Access https://manealimentos.com.br/produtos/
2) Click on “Pão de Queijo” -> Image is not displayed
3) Click on “Empanada”
4) Click on “Pão de Queijo” -> Image displays
Expectation: Image should display on step 2.
Hi @lucianamssouza,
I hope you are well today and thank you for your question.
I could confirm the issue on your website.
Could you please clear and temporarily deactivate the W3 Total Cache cache that you are using on your website so that I can troubleshoot it?
Please make sure that you are using below the latest version of the theme.
This can be a child theme issue used on your site so to confirm it just temporarily use the Jevelin theme on your site. If everything works fine then it’s your site child theme issue.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHello,
I have disabled all plugins, including contact form and wordfence, so I kindly ask you to inform me as soon as possible when I can reactivate the plugins.
The problem persists. I am using the Jevelin theme and not the child theme.
Best regards,
Luciana
Could you please try changing portfolio options as shown in the attached screenshots?
I did it, but the problem persists.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Sure, I will send the credentials separately.
I logged into your website and resolved the issue by changing Portfolio element option as shown in the attached screenshot.
