I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Also, please make sure that you are using the below latest version of the theme.
Please login to access this file
You can download the above shared theme and update it on your website as described here https://support.shufflehound.com/updating-theme/
If you still face the issue with the latest theme version then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?