- This topic has 11 replies, 2 voices, and was last updated 1 week, 6 days ago by
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Good afternoon,
I have been communicating with WordPress ofor multiple days now and belive it is not a plugin issue but a theme issue. On the check out page if I select to clear all fields then when I go to type in a new adress or hit the space bar in any capacity it will jump to the State selection dropdown. This is bad for user expereice and even if I select a state it still does not fix the space bar issue. Please advise how this can be resolved.
Hello,
Thanks for bringing this to our attention – we’ve taken a look and can see the issue on your site.
To help us pinpoint the cause, could you let us know if this started happening recently (perhaps after a theme, plugin, or WooCommerce update), or if it’s something that has always behaved this way? Understanding when the issue began will help us narrow down what might have changed and identify the best solution.
Looking forward to your reply!
Best regards,
Shufflehound Team
I am not sure when the issue began as I do not purchase off of this website often. I can say though that it is not happening on another website that uses the theme and the most up to date WooCommerce plugin. Would it be helpful to reference this website against the one having the problem?
Good afternoon,
I am following up again. Has there been any progress on the issue with the check out page problem?
Good morning,
Following up again. Has there been any progress on the issue with the check out page problem?
Hello,
Sorry for the delay, and thank you for your patience.
We’re currently investigating the issue and working on a fix. In the meantime, if you’re comfortable sharing temporary login details in the private information field, that would help us look directly into the problem and speed up the process.
We’ll keep you updated as soon as we have more information.
Best regards,
Shufflehound team
Good morning,
Are there any updates on how this is going.
Hello,
Thank you again for your patience, and apologies for the delay.
It took us some time to identify the exact cause of the issue. The good news is that we’ve implemented a fix in our latest beta version.
Please download and install the beta version below, and let us know if the issue is resolved on your end:
Important: Since you shared your website login details publicly in the message instead of using the private information field, we strongly recommend that you update your login credentials as soon as possible for security reasons.
Best regards,
Shufflehound Team
Thank you! I just uploaded and it resolved the issue.
You are welcome! 🙂
