- This topic has 20 replies, 2 voices, and was last updated 2 years, 3 months ago by
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Purchase code is not working while activating. Can you please take look on this ASAP?
Attaching screenshot here so you can get the idea about the issue.
Hi there,
Would it be possible to login in to your website, so we can inspect your issue? You can share the access data in the private field.
Best regards,
Shufflehound team
Sure I’m sharing you access. But please fix it ASAP.
Is there any update here?
Thank you for the access data.
We could confirm your issue and we are working for a fix. Please don’t removed the access data for now as we will need it for testing.
We we let you know when the issues is fixed.
Best regards,
Shufflehound team
Good news – looks like we managed to fix your issue. You should be able to activate your theme license.
Let us know if that works. 🙂
Best regards,
Shufflehound team
Thanks. Theme is activated. But now I’m facing trouble in activating plugin. Please check the screenshot for more information.
For some unknown reason your website are being block as a bot. We will inspect it, but for now you can just download ZIPs manually from those links you shown us in the screenshot and uploaded them in the plugin section under add new button.
Plugins installed. Again error occurred.
Plugins have license from our theme – that means that there is no need activate individual plugins.
Please try to install demo content again and let us know if that works now. 🙂
Hello Thanks for your response.
Theme is completed installed.
While importing demo I’ve this issue.
Can you please let me know why this is happening?
Most likely it is due to same issue as previously – for some reason our servers blocks your website requests and we usually don’t have such an issue.
Can you please let us know which demo are you trying to install and how the important content looks in your website after the importing?
We are trying to import Medical demo.
If needed we can login and try to help to fix the missing images
Sure you can login in admin panel. Credentials are same as previous.
Hello,
Any update here?
Hi there,
Yes, we managed to add back most of the images.
Can you please check and let us know if now everything is working fine?
Best regards,
Shufflehound team
I think all looks good for now.
We are glad that it is working now! 🙂
Thanks for your hard work.
Can you please let me know what wrong I was doing so I can prevent to happen that in the future.
