Forum Replies Created
ALTERNATIVELY
is there a way to load the feature image without cropping?
thank you
Thank you. As I’m not too experienced changing php pages (however I do understand the process) can you please assist by,
- point me to which php I need to edit in the editor
- provide me with a link to documentation about creating child items and how that all works.
Many thanks
I’m not sure I can control the resize in Jevelin backend settings…
please see attached. The resize settings aren’t responding with the first block.
As you can see, the expanding scroll effect covers that first block… instead of pushing it down.
current settings (ie: logo hieght / sticky logo height) are the only dimensions that appear ok, because the padding for the first block can afford the space, so it’s np0t really optimal. But for now it’s much better than you.
I’m sorry, I don’t know where the confusion might be. But there appears to be no change to my issue. So I will repeat;
Mobile: please see several screenshots as requested, a combination of safari / chrome / google browsers, and combination of post and page templated screens. The issue is global, there is a white space where all content has been pushed down. Please understand that I have purged the site cache several times and don’t really feel it is a good process when repeated so many times as it negatively affects traffic/ site speed / sales.
Desktop: please see previous screenshots, this header and navigation bar are still not minimising with a scroll effect. The header IS sticky (thank you that was one issue) but since then and for the last several messages now, the header remains without the scroll effect.
Hi there, I have purged all cache including CDN, I am still seeing:
Mobile:
Posts and Pages – content is pushed down from the header during all browsing, showing a large white space when landing anywhere. This occurs once the cookies dialogue is accepted and closed. It is as if the content doesn’t recognise that the cookies block is closed so it remains down, but the header does recognise it so it goes up. Maybe i dunno
Desktop:
Header throughout site – I cannot see the scroll effect anymore. Is it still possible to have this?
Regards, Mulgas
Cookies notice screenshot, once “got it” is tapped, the white space below header and above block “… starts right here” starts to appear
Thank you.
The sticky header now seems to stick without making the logo reduce on its own, which is fine. however,
It appears the scroll effect has been disabled now. I was hoping to keep the scroll effect (where the sticky header reduces height, logo reduces size in proportion, and menu resizes to hamburger).
ALSO: and most importantly:
The Mobile / responsive view of this is still BAD – see attached mobile screenshot. Could this be something to do with the Cookies notice?
try again
did you receive that?
Ok I will explain.
There is a scroll effect which minimises the sticky header. This effect has always made the header half height. The effect minimises the navigation to the hamburger menu, and the logo minimises to a lesser height set in the sticky logo height settings.
What is happening is, the logo DOES shrink, the navigation does NOT reduce to the hamburger, and the header background colour bar (currently orange #c65835) does NOT reduce. This make the reducing logo and indeed the sticky header throughout the site seem dysfunctional.
This problem is I’M SURE related to the issue of our first block being pushed too far down. Please preview on both Mobile AND Desktop. The block is “outback adventure of a lifetime starts right here” with lightspeed animation. This is pushed way too far down on mobile, but is too high on desktop. I have tried everything.
Please HELP thank you
2nd attachment
ps, it is YOUR choice to display these messages, not mine.
You have absolutely NO WAY OF KNOWING my url? I doubt that and I insist it is unnecessary to wait for another 24 hours turnaround of messaging to ask this before you will even commence looking into my query.
Consistent with the apparent support culture you have.
You know our web address, support please without wasting further time, ior we will change templates, and I will make a very loud digital noise about your lack of support
This is my last attempt. Support your template and respond professionally without being clever. What is your url my butt. My last attempt!
Is there a particular cache plugin that you recommend to work with Jevelin?
I have deactivated then reactivated WP Optimize which seemed to resolve the header function. Afterwards I noticed that we also have activated already AutoOptimize, could there be any clash there? Also I wondered if our server cache (WP Engine) could be at play?
I have double checked and all we have installed is WP-Optimize. Did you need me to deactivate WP-Optimize?
Hello again, I am still having issues relatingto the landing page / AMP, which I have a different ticket for.
This issue relating to the submenu is ongoing, and in the interim you would need to go around the landing page to see the site. ie: try https://mulgasadentures.com.au/mulgas-adventures-uluru-tours/uluru-tour-preview/
We are getting regular complaints about the site, where users cannot access most of thepages and most of the menu.
I have installed the update, my landing page is now dead, the site can only be seen by links OTHER THANthe homepage…
which cache? browser? terminal? wordpress? wp engine? cdn?
Thanks that’s really helpful!
