Forum Replies Created
I have again tested it on the different system using safari browser and it worked fine.
I can see on your shared screenshot that the faviconloader module in the browser is causing the error which maybe causing this issue so please try resolving it.
Also, as requested above If you have any colleague on remote location then please ask him to test it.
As it is Malware and security related so you can contact WordPress.com security experts or use below security services to fix it.
Hi Matteo,
I hope you are well today and thank you for your question.
I logged into your site and tested it which seems happening because of the HTTPS and admin-ajax.php file as displayed in the attached screenshot.
Please make sure that you have configured your site HTTPS correctly and contact your web host to remove any security restriction imposed.
Best regards,
Shufflehound teamPlease try changing it as described in the below pages.
https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/
https://wordpress.org/support/topic/change-email-address-under-general-settings/
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
You are most welcome here 🙂
Hi @flybynightt,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site which occurs when we use Block Editor for editing portfolio, therefore, notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile, you can assign categories to the portfolio by using the classic editor as described on the below pages.
https://wordpress.org/plugins/classic-editor/
https://gogutenberg.com/disable-gutenberg/
Best regards,
Shufflehound teamHi @selenish,
I hope you are well today and thank you for your question.
No, this is not a known issue.
Please make sure you are using the below latest version of the theme.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content
Also, please tell me step by step how to reproduce the issue by sharing the screenshots.
Best regards,
Shufflehound teamHave you configured the same email address in the WP Mail SMTP plugin settings and in any other plugin setting that you are using?
When I try to log into your site I get WordPress login screen as shown in the attached screenshot but your shared site login credentials are not working on it.
Please advise.
I am a support person and not a developer.
You can contact CPT UI Plugin support to achieve it.
Hi @aphidinc,
I hope you are well today and thank you for your question.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @AnjaRobo,
I hope you are well today and thank you for your question.
Please make sure to update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Then delete the existing WPbakery plugin and install latest version from Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @daptee,
I hope you are well today and thank you for your question.
To achieve this, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @Sylwester,
I hope you are well today and thank you for your question.
You can configure it as described in the below topic.
https://support.shufflehound.com/forums/topic/contact-form-9/#post-46452
Best regards,
Shufflehound teamHi @siminator,
I hope you are well today and thank you for your question.
You can create a below Blog + Full page as displayed in the attached screenshot.
https://jevelin.shufflehound.com/blog1/masonry_sidebar/
Best regards,
Shufflehound teamHi @renan,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme as displayed in the attached screenshots.
Please make sure you are using latest version of Jevelin theme and WpBakery plugin and follow the steps displayed in the attached screenshots.
Best regards,
Shufflehound teamSolution for this topic
 I see that the top bar is always hidden at mobile screen widths. Is that correct, or am I overlooking something?
Yes, it is correct and this is by design.
2. What I want in this case is to display my phone number in the header, and have it be visible at all screen widths. If the top bar is *always* hidden on mobile, what options might I have to display my phone number in the header at all screen widths?
You can display the number on mobile by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
@media (max-width: 1025px){ #page-container header.primary-desktop .sh-header-top .header-contacts-details:first-child, #page-container header.primary-desktop { display: block!important; height: auto !important; } #page-container header.primary-desktop .sh-header-top .header-contacts-details, #page-container header.primary-desktop .sh-header-height { display: none !important; } }If you have any colleague on remote location then please ask him to test it.
Can you check the JavaScript console for errors when you face this issue?
In Chrome go to “Tools -> Developer Tools” and in Firefox you can go to “Tools -> Web Developer -> Console”
Find information about how to open JavaScript browser console :
http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_ErrorsLet me know what JavaScript errors if any you are getting when you face this issue.
Hi @bstan10,
I hope you are well today and thank you for your question.
It is described in the social counter widget itself as displayed in the attached screenshot.
Best regards,
Shufflehound teamI have tested it again and it is disaplying fine for me as shown in the attached screenshot.
There is definately something wrong at your side causing the problem which need to find out.
Please test it on different system.
