does not show comment count

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  • juniormartian
    Participant

    Comments are not showing on the counter

    https://www.todaylead.com/livros-em-ingles-para-iniciantes/

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    Shufflehound Support
    Moderator

    Hi @juniormartian,

     

    I hope you are well today and thank you for your question.

     

    You are using disqus comment on your site and it seems the comments are not synching with WordPress comments so please contact disqus support to sync it.

     

    Best regards,
    Shufflehound team

    juniormartian
    Participant

    Before the last update the comments were showing.

    Shufflehound Support
    Moderator

    Ok then would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able to see it.”?

    juniormartian
    Participant

    can you tell me how to do it?I can learning

    Shufflehound Support
    Moderator

    First clear the W3 Total Cache and temporary disable it on your site.

     

    Then check whether count displays fine if not then also temporary disable disqus on your site.

    juniormartian
    Participant

    if I disable the Disqus plugin, do I lose the comments after activating again?

    Shufflehound Support
    Moderator

    No you won’t.

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