Logo error after theme update o Version 3.5.3

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  • Author
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  • alfred
    Participant

    Hi there.

    I would like to know why my logo suddenly vanished and is replaced by the tagline after updating the theme to Version 3.5.3.

    https://parentingalpha.com/

     

    Does not matter whether I use jpg or png file format

    alfred
    Participant

    The logo kinda worked after I converted it to Webp file format. I wonder if this runs across the board or it is an isolated case. Thanks

    alfred
    Participant

    Also of note webp is not supported in many web platforms, especially Apple. I need a lasting solution.

    Shufflehound Support
    Moderator

    Hi @alfred,

     

    I hope you are well today and thank you for your question.

     

    Could you please temporarily clear and deactivate the W3 Total Cache that you are using on your site so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    alfred
    Participant

    Hi,

    Sorry I went off for long. Like you suggested, I turned off W3 Total Cache and all seem to be well. Of course I need W3 Total Cache to be again. See what you can do for me. Thanks

    Shufflehound Support
    Moderator

    Then please clear the W3 Total Cache and if still the issue persists then please contact W3 Total Cache support to configure it correctly.

    alfred
    Participant

    Solution for this topic

    Hi

    Disabling/enabling/clearing W3 Total Cache worked for me. Thanks a bunch.

    Shufflehound Support
    Moderator

    You are most welcome here šŸ™‚

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Viewing 8 posts - 1 through 8 (of 8 total)