Failed to install Demo - Error 500

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  • atzerv
    Participant

    Hi,

    I purchased the Jevelin WP theme and following the video instructions step by step, I tried to install a demo but all my tries failed. I tried various different demos but unfortunately, all of them failed to give me an error code of 500.

    I have verified that all the plugins have been activated (including the “One-click demo import” plugin.

    Could you please advise what I should do in order to import the “Crypto (Unyson Builder)” demo?

     

    Thank you very much.

     

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    atzerv
    Participant

    Also, I noticed I received the following email notification about the error in the screenshot.

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    Shufflehound Support
    Moderator

    Hi @atzerv,

     

    I hope you are well today and thank you for your question.

     

    Please make sure that you are using latest method to import the demo content as described below.

     

    https://support.shufflehound.com/installing-demo/

     

    Also, please try importing the demo content by temporarily deactivating the Slider Revolution plugin.

     

    You can resolve 500 Internal Server Error as described on the below pages.

     

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website

    https://themeisle.com/blog/wordpress-internal-server-error-fix/

     

    Best regards,
    Shufflehound team

    atzerv
    Participant

    Hi Shufflehound team,

    As I said above I tried the video instructions and also the page you provided me the link with (https://support.shufflehound.com/installing-demo/).

    I tried your recommendation about deactivating the Slider Revolution plugin, but I got the same results.

    Also, I tried to figure out what is going on with the 500 Server error following the links you provided and I couldn’t fix it.

    Finally, I would like to mention that I have tried installing other various WP Theme demos (Like Crypterio Theme) and I do not get that Server 5000 error.

    I would like to use your theme if we can make it work.

    Could you please help me solve this problem in order to be able to use your WP Theme Demo (Crypto (Unyson Builder))?

    Shufflehound Support
    Moderator

    I logged into your website and saw you are using https on your website but not added it in the theme General settings as shown in the attached screenshot so could you please add it?

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    atzerv
    Participant

    Solution for this topic

    Thank you for your recommendation.

    Actually didn’t help.

    What I did is I delete it and I reinstalled it under a subdomain.

     

    Thanks!

     

    Shufflehound Support
    Moderator

    Awesome great to see you got that resolved.

     

    Please advise if you have more questions.

     

    Have a fantastic day!

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