Theme not showing settings and customization tabs

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  • ekremsky
    Participant

    I am having problem with customisation tabs not showing after update of wordpress and theme,cannot do anything on the header logo,after theme update it dissapeared and many options from site are dissapeared? Please check the screenshot and resolve.

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    Shufflehound
    Moderator

    Hello,

     

    Please ensure that the required framework plugin, such as Unyson or Redux, is installed and activated. Activate only the one you have previously used for theme and page settings.

     

    If the issue persists, try clearing your cache and checking for plugin conflicts by deactivating all plugins except the required one.

     

    Let us know if this resolves the issue! 🙂

     

    Best regards,

    Shufflehound Team

    • This reply was modified 2 weeks, 1 day ago by Shufflehound.

    ekremsky
    Participant

    Hello,tried all but settings doesnt show,please if needeed I will give WP login details to make it work.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for trying the suggestions. Yes, we’ll need your WP login details to inspect this further and help resolve the issue. Please provide them via the private field, and we’ll take a look as soon as possible.

     

    Best regards,

    Shufflehound team

    ekremsky
    Participant

    Ok,thanks

    please write here if you cant login I will call my hosting provider if you IP isnt allowed to login

    Shufflehound
    Moderator

    Hello,

     

    Thank you for the login details. We received a “Forbidden” message when trying to access the site.

    Can you please check that? Let us know once it’s sorted! 🙂

     

    Best regards,

    Shufflehound Team

    ekremsky
    Participant

    Hi,try again now and tell me if it is ok

    Shufflehound
    Moderator

    Hello,

     

    Thank you, the login is working fine now!

     

    We’ve tried a few options, and everything seems to be functioning correctly. Please see the attached screenshot for reference. Could you let us know any specific settings or areas you’d like us to check further?

     

    Best regards,

    Shufflehound Team

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    ekremsky
    Participant

    Are you serious???

    This is not from my website!,thisis not the theme I use,what is this Gillion thing?

    I use Jevelin theme,I paid support fee to you,you dont take 10 min to even take a look at website? There are no such Settings Options in the Customize tab!Tried with different PC,web browsers.

    I can’t understand you at all,if this is support:((((

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    Shufflehound
    Moderator

    Hello,

     

    I’m really sorry for the earlier confusion, and thank you for sticking with us through this! After checking your site, we realized that the Unyson page builder wasn’t installed, which is why the customization options were missing. We’ve gone ahead and installed it for you, and everything should now be working as expected. 🙂

     

    Since Unyson is deprecated, if you don’t use Unyson page builder, we strongly recommend upgrading to the new page settings framework, which is faster, more secure, and future-proof. You can do this easily by navigating to Jevelin > Framework Upgrade and following the steps provided.

     

    Feel free to check everything out, and let us know if you need any more help.

     

    Best regards,
    Shufflehound Team

    • This reply was modified 8 hours, 44 minutes ago by Shufflehound.
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