in my left sidebar, I have some ad code in a custom HTML widget. The ad shows very briefly then disappears leaving blank white space. Ad company is saying the problem is with the theme? A screenshot is attached. I am also including login info so you can look in the backend.
I hope you are well today and thank you for your question.
To confirm whether it is theme issue could you please test it temporary activating any default WordPress theme like Twenty Seventeen?
Also please test it disabling the cache that you are using on your site.
My ad team has sent me the following updated info:
My tech team found out that the issue was because of the following script –
After blocking the script, we could see the ads properly. We suggest you remove this script. I have also attached a screenshot of the same.
Let me know if you have any questions.
I have attached their screenshot also. What is the best way for me to fix this?