- This topic has 11 replies, 2 voices, and was last updated 1 year, 2 months ago by
.
Hello,
I’m seeing a grey and blank map on my website. I tested the beta version you offered in another post, and updated everything else and it didn’t fix the broken map.
I see there are a few recent tickets about the map issues, some of them support was able to fix. Can you post the fix here so I can get the map working?
Thanks
Hi there,
The latest beta version should have addressed the issue, as the only change we made was updating the theme version.
Please try again with the latest version:
If the issue persists, kindly provide us with a link to your website so we can inspect it further.
Best regards,
Shufflehound team
Hi there,
Oh, that’s strange because this update fixed the issue for other users.
Would it be possible for us to log in to your website to investigate this issue more closely? If yes, please share the login details in the private information field.
Best regards,
Shufflehound team
Added to private field, thanks.
Hi there,
It seems that the login details weren’t added successfully.
Can you please try again?
Best regards,
Shufflehound team
Here it is again.
Hi there!
Unfortunately, our latest fixes haven’t worked out for your specific situation.
Do you have any idea when this issue first started? Maybe after an update or something? We’re just trying to gather some extra info to help us get to the bottom of this.
Best regards,
Shufflehound Team
Yes, after a theme update. Some time around 9/27.
Hi there,
After multiple tests we saw that you have entered both address and latitude/longitude. It seems that it caused an issue and by removing the latitude/longitude options the Google Maps is working fine now.
Can you please check that? š
Best regards,
Shufflehound team
That did it. We didn’t always have long/lat there, I think we added it in an attempt to fix the issue. The theme update must have fixed it, thanks!
Great! You are welcome š
