- This topic has 24 replies, 2 voices, and was last updated 3 hours, 41 minutes ago by
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One additional observation…
In c-Panel MySQL Databases, there are 3 databases. The names are:
agilen2ndb – it is empty per what I could see using phpMyAdmin
i2091540_wp2 – the staging subdomain database per wp-config.php
i2091540_wp4 – the top-level domain database per wp-config.php
At one time I had two subdomains plus the top-level. I was going to use it as a sandbox, didn’t, and deleted it.
I see that I cannot upload customize.php. Let me know how to get it to you if you need it.
Sorry…one more, then I am going to go do something else.
I can also get to the wrong customize tool after logging into WordPress by…
Javelin => Customize => Frontend Options = Open
The link goes to
https://www.agilen2n.com/wp-admin/customize.php
Backend options, Widgets, Navigation Menus, Headers, and Footer all go to the correct place as fara as I can tell (no error message and change made to footer is present).
Hello,
Could you please share temporary admin login credentials for your WordPress dashboard? I’d like to inspect your current setup directly so I can better help resolve this issue.
Best regards,
Shufflehound team
Thanks for the quick response and the offer to help. My immediate need is to control the space between the top-level menu and the block with its sub-menus.
See private field.
Hello,
Thank you for sharing the login details!
We had a quick look, but unfortunately, it seems we don’t currently have the access needed to fully test the Appearance > Customize issue. To be honest, this type of issue falls a bit outside the typical scope of theme support, as it involves a more custom or environment specific configuration. We haven’t encountered similar behavior with other users of the theme, which suggests the problem might be related to how the URLs or databases are managed in your hosting setup.
That said, we’re still happy to help with any theme related issues within our scope. For more complex setup or server specific problems, it might be best to check with your hosting provider, as they can offer more direct support in those areas.
Best regards,
Shufflehound team
