Back button is not working on phone devices

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  • AkshayfromFaux
    Participant

    Dear Team,

    I am reaching out to you regarding an issue we are experiencing with the theme on our website. We have noticed that the back button does not work on the mobile site, and we would like to seek your assistance in resolving this problem.

    Link to the site: https://watchersonline.shop/

    To provide you with an example of how the problem can be replicated, please follow these steps: go to the home page, click on any product, let the product page load, and then press the back button, either the default button present on the phone device or browser. Unfortunately, we are unable to go back to the home page, and the page just keeps on loading. The pre-loader stays on all the time in this case.

    We understand that this issue is affecting the user experience on our website, and we would appreciate it if you could assist us in resolving this issue as soon as possible. Please let us know if there are any specific details or information that you need from us to help you troubleshoot the issue.

    Thank you for your attention to this matter, and we look forward to your prompt response.

    Looking forward to hearing from you soon
    Thanks & Regards
    Lavanya

    Shufflehound
    Moderator

    Hi there,

     

    Thank you for the details.

     

    We just tested your website on iPhone with the latest iOS version and the back button worked just fine.

    On what browser/device did you see this issue?

     

    Best regards,

    Shufflehound team

    AkshayfromFaux
    Participant

    Hi!

    Thank you for your reply.

    We have been facing this problem with all android devices. And tbh I didn’t check with the ios device, will do that now.

    Looking forward to hearing from you soon

    Thanks a ton
    Lavanya

    Shufflehound
    Moderator

    We have currently tested it also on android devices and we could replicate it.

     

    At the moment we can recommend disabling this feature as currently, we don’t have any fast fixes for this issue as we don’t know what is causing it to not work the Android phones.

    AkshayfromFaux
    Participant

    Hi!

    Thank you for your reply. Just to be on the same page, you are suggesting us to disabling the pre-loader feature, right?

    Thanks & Regards

    Shufflehound
    Moderator

    Hi there,

     

    Yes, that’s right!

     

    Best regards,

    Shufflehound team

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