Cannot change Homepage Header

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  • Author
    RESOLVED Posts

  • tomshaw68
    Participant

    Hello,

    I am not able to change my homepage header to match the correct header that exist on all my other pages. I have set the header on the Homepage many times and it always defaults to the wrong header. See attached images.

    Thanks!

     

    Attachments:
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    Shufflehound Support
    Moderator

    Hi @tomshaw68,

     

    I hope you are well today and thank you for your question.

     

    Could you please share me the page URL from your site where it is not displaying correctly so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    tomshaw68
    Participant

    Hello,

    Yes, here is the link – https://mitsubishipackaging.com/

     

    Thanks

    Shufflehound Support
    Moderator

    Could you please share me the screenshots of the Page settings screens where you have set header for those pages?

     

    Also, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    tomshaw68
    Participant

    Yes, please see attached and private information.

    • This reply was modified 5 years, 11 months ago by tomshaw68.
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    Shufflehound Support
    Moderator

    I can’t access your shared site login page as it is getting redirected to solutions page.

     

    Could you please tell me from where I can log into your site?

    tomshaw68
    Participant

    Try this

    Shufflehound Support
    Moderator

    Solution for this topic

    I logged into your site and it seems to work fine for logged in users as shown in the attached screenshot.

     

    Are you using any cache on your site?

     

    Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

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    tomshaw68
    Participant

    I will try your suggestions and report back my findings.

     

    Thanks

    Shufflehound Support
    Moderator

    Ok

    tomshaw68
    Participant

    That seemed to resolve my issues. Thank you

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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