Comment Box Issue

Home › Forums › Jevelin Theme › Comment Box Issue

Home › Forums › Jevelin Theme › Comment Box Issue

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    NOT RESOLVED Posts

  • talhagadit
    Participant

    Hello Team,

    I’m having an issue on my blogs that the comment box option shows on some post and some of the post doesn’t have the option.

    I have checked all the necessary options.

    Please resolve it asap.

    I have attached the screenshot as well.

    Thanks.

    • This topic was modified 4 years ago by talhagadit.
    Attachments:
    You must be logged in to view attached files.

    Shufflehound Support
    Moderator

    Hi @talhagadit,

     

    I hope you are well today and thank you for your question.

     

    Have you made sure that the comment for that post is enabled?

     

    Could you please share the page URL from your site where it is happening so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    talhagadit
    Participant

    Yes everything is enabled.

    Here are the links.

    http://blog.batoota.pk/shelby/

    https://blog.batoota.pk/top-honeymoon-destinations-in-pakistan/

    https://blog.batoota.pk/keep-in-your-travel-medical-kit/

    Please make sure to resolve it asap.

    Thank you.

    Shufflehound Support
    Moderator

    It seems you have not enabled comments for those posts.

     

    You can see at the bottom of the below post that the comment is enabled but this is not the case with your shared posts.

     

    https://blog.batoota.pk/ultimate-holiday-travel-survival-guide/

     

    Please make sure that you have enabled the comments for those posts as described below.

     

    https://www.webnots.com/enable-or-disable-comments-for-posts-and-pages-in-wordpress/

     

    talhagadit
    Participant

    As I said earlier that I have enabled the comment option on every post.
    Still I’m having this issue.

    Shufflehound Support
    Moderator

    Then would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?

    talhagadit
    Participant

    I have double check everything again, and all the necessary information has already enabled.

    Please resolve it asap.

    Thanks.

    Shufflehound Support
    Moderator

    Your shared login credentials are not working and I am getting an error “The password you entered for the username is incorrect”.

     

    Please make sure that the shared credentials are correct and working fine.

    talhagadit
    Participant

    Please try this.

    Shufflehound Support
    Moderator

    I logged into your website and saw this is an issue of your website and not the theme because the issue also occurs using any default WordPress theme such as Twenty Twenty.

     

    Please try reinstalling the WordPress on your website to resolve the issue.

    talhagadit
    Participant

    Can you please tell us what could be the issue in WordPress?
    as you have seen things are enabled as it required.

    Shufflehound Support
    Moderator

    I am not sure what has caused the issue in your WordPress, therefore, suggested you reinstall WordPress.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)