Contact Form does not work

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Home Forums Jevelin Theme Contact Form does not work

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  • Hey Guys,

     

    the contact form of my website:

    http://ninaherzog-hochzeitsfoto.de/

     

    does not work, it says:

     

    Session expired. Please refresh the page and try again.

    Even if the browser was opend new to fill it in.

     

    On some computers/browsers it works, on some not.

     

    Can you help me?

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    Hi @bueroblanko,

     

    Sorry to hear of the problem you are having.

     

    I could confirm the issue on your shared site but it is working fine on my test site.

     

    I can see you are using older version of theme on your site so please update the theme to the below latest version as described in this page https://support.shufflehound.com/updating-theme/ and also update all your site plugins.

     


    Please login to access this file

     

    Also this can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    Best regards,
    Shufflehound team

    Hey Guys,

     

    thanks for your answer! I updated the theme but still have the error from time to time. The strange thing is that the Error occures completely random so its hard to reproduce to do a plugin conflict test.

     

    Is it possible to Change the Error Message?
    So I could give an advice to the person whos filling in, to reload the page.

     

    Thanks in advance

     

    Best Regards

    Phil

     

Viewing 4 posts - 1 through 4 (of 4 total)