- This topic has 3 replies, 2 voices, and was last updated 9 years ago by
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Hi Team,
I have tried many times to set up te email in the contact form, but it is still not working, i.e. no email is sent out when pressing the send button, I used the wp-email option.
Do you know what the problem is?
Thank you
Helen
Hi Helen,
I hope you are well today and thank you for your question.
Are you getting the test email sent from contact form settings in the admin area?
Also please check whether the email gets sent from your site using the following plugin which will help us to troubleshoot the issue.
https://wordpress.org/plugins/check-email/
Best regards,
Shufflehound teamHi Shufflehound team,
I sent the email through the pagebuilder, where you can drag and rop the contact form, and then I click on the settings of the contact form to test send it.
I have installed the check-email plugin, the plugin says it has been sent, however still didn’t receive the email.
Anything else you would like me to send to help with debugging?
Best regards
Helen
It seems this is your site issue which is not sending emails and not the contact form issue.
You can troubleshoot why your site is not sending emails as described on the following pages.
http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
https://enigmaweb.com.au/not-receiving-wordpress-emails/
https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
https://wpforms.com/send-emails-wordpress-using-smtp-step-step/
