Contact form error

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Home Forums Jevelin Theme Contact form error

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  • Author
  • Antalvespo
    Participant

    Hello! The web contact form stopped working mysteriously and I didn’t touch anything to make that happen,

    the error is: “El mensaje no se ha enviado! Vuelva a intentarlo. No se puede enviar el email”

    I depend on my entire business from the contact form and I’m not constantly testing it, they know how to make a definitive solution to work correctly or what happened .
    You can check it here: https://instantenet.com/#contacto
    Thank you so much!Hello! The web contact form stopped working mysteriously and I didn’t touch anything to make that happen, I depend on my entire business from the contact form and I’m not constantly testing it, they know how to make a definitive solution to work correctly or what happened .

    You can check it here: https://instantenet.com/#contacto

    PS: What is the best configuration wp-mail or smtp for less errors?

    Thank you so much!

    • This topic was modified 4 years, 1 month ago by Antalvespo.
    • This topic was modified 4 years, 1 month ago by Antalvespo.

    Hi @Antalvespo,

     

    I hope you are well today and thank you for your question.

     

    It has nothing to do with the theme but your web server or your WordPress installation.

     

    Please use the following plugin to test whether your site sends emails successfully.

     

    https://wordpress.org/plugins/check-email/

     

    If your website and above plugin doesn’t send test email then you can troubleshoot and fix the email not getting sent issue as described in the below pages.

     

    https://kinsta.com/knowledgebase/wordpress-not-sending-emails/

    https://hostpapasupport.com/fix-wordpress-not-sending-email-issue/

    https://www.fixrunner.com/how-to-solve-wordpress-not-sending-emails-issue/

     

    If the test email gets sent then please check whether the test email sent from the contact form settings gets sent successfully.

     

    Best regards,
    Shufflehound team

    Antalvespo
    Participant

    By default you have wp-mail or smtp options to set in the sending options i can use this smtp option or i need to install a plugin?

    You can use those plugin options.

     

    Have you followed the instructions that I shared in my above reply?

    Antalvespo
    Participant

    Hi guys i have an error with contact form please help me

    https://instantenet.com/#contacto

    there was an error fatal in the form when i send.

     

    please help me

     

Viewing 5 posts - 1 through 5 (of 5 total)