- This topic has 8 replies, 2 voices, and was last updated 4 years, 5 months ago by
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Hi,
I´ve built the website http://www.kvinnojourensundsvall.se with your theme Jevelin.Today i saw some problem that some of the information on the website not was to be seen.
I logged in to the admin panel and made updates for some plugins.
Now i can only see “critical error” and something about debugging?Thanks in advance!
Best regards,
WilliamHi William,
Sorry to hear about the problem you are having.
Could you please tell me which plugins you have updated?
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi again,
I can´t even access the admin panel to deactivate plugins.You can deactivate plugins using FTP or File Manager as described on the below pages.
https://kinsta.com/knowledgebase/disable-wordpress-plugins/
https://support.managed.com/kb/a2094/how-to-manually-disable-a-wordpress-plugin.aspx
https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
https://www.wpwhitesecurity.com/manually-disable-wordpress-plugins/
Hi again,
I´ve now access to admin panel.The issue i have now is the one that started everything.
Most of my content at the website is missing, like slider and so on.
Please see the website.What do i need to do?
Best regards,
WilliamIt seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/installing-demo/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Also, please make sure that you are using the below latest version of the Slider Revolution plugin.
Hi again,
Could you give more specifik instructions?Should i install demo content again?
Will it erase my content and preferences i have now?Best regards,
WilliamAlso, can i see wich demo i´ve already installed somewhere?
Could you give more specifik instructions?
As I have said earlier, It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Also, please make sure that you are using the below latest version of the Slider Revolution plugin.
Should i install demo content again?
You don’t need to If all of your content is not deleted.
Will it erase my content and preferences i have now?
No, it won’t.
Also, can i see wich demo i´ve already installed somewhere?
You can see which pages are imported in the Pages section in the admin area of your website.
