Critical theme bug prevents customization > Refund ?

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Home › Forums › Jevelin Theme › Critical theme bug prevents customization > Refund ?

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  • damosheperd
    Participant

    Hello

    This ticket is related to this one : https://support.shufflehound.com/forums/topic/page-template-seems-broken/#post-81265

    I created a fresh and vanilla WordPress installation on a dedicated subdomain to make sure the problem was not coming from an “external” plugin or a specific set up.

    Unfortunately, things are still broken with a clean install of Jevelin theme

    I only used the web (wp-admin) to change things (no sftp).

    I uploaded and activated Jevelin theme.

    Then, the ONLY things I did are :

    *click Appearance / Customize
    * click styling
    * change general>accent color to #040438 (same problem with another color)
    * publish changes

    (so far everything seems allright but ….)

    *click Appearance / Customize
    -> the preview already shows the diplay bug

    *whatever I do, I cannot change any setting because as soon as I hit the publish button again the display would get broken (cf. image attached)

     

    Things happened as I customized the appearance by changing color in the styling accent color. Can’t understand what went wrong.

    The categories names display is smaller (see “All” ) for example and the articles previews are broken.

     

    <span style=”color: #ff0000;”>This is a real problem as I cannot use the theme/demo can we please fix it quickly ore can I get my money back please ? </span>

     

    Thanks a lot !

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    Shufflehound
    Moderator

    Hi there,

     

    The issue should be fixed in the latest theme beta version (already installed on your website).

    Can you please take a look? 🙂

     

    Best regards,

    Shufflehound team

    • This reply was modified 1 year, 6 months ago by Shufflehound.
    • This reply was modified 1 year, 6 months ago by Shufflehound.
    • This reply was modified 1 year, 6 months ago by Shufflehound.

    damosheperd
    Participant

    So far it seems like the update has indeed fixed it ! THANKS

    Shufflehound
    Moderator

    That is great! We will release an update with this fix as it seems that other users had a similar issue

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