- This topic has 12 replies, 2 voices, and was last updated 5 years, 6 months ago by
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Hi everyone, first time sorry for my badly English.
So, I have to make changes to my website, but I can not move forward, because when i click on a block of text or any other type of content, i always get the error: forbidden message. I updated the theme and reinstalled wordpress without success, i also deleted content and inserted it again, but it always gives me error. Now I can’t modify the site and I don’t know how get it.
I have attached a screen shot of error message. Please help me.
Thanks
Pino from Italy
Hi Pino,
I hope you are well today and thank you for your question.
The 403 forbidden is server and permission related issue and not theme issue.
You can fix 403 Forbidden Error on your site as described in the following pages.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/
https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress
Also please make sure you are using latest version of PHP on your server by referring the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpBest regards,
Shufflehound teamHi Shufflehound team
i have check all files and folder permission, PHP version (I have ver. 7), htaccess.
I have checked everything and I still have the problem.
I also tried to reset the text block, but it has always been an error. I am attaching the screenshots of text block and heading pro.
Thanks.
Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able to see it.”?
Yes no problem. Where is the link to share my web site?
You can share it by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it).”
Hi, have you received my personal informations?
Thks
Sent.
Hi everyone, have you received my personal informations.
If you need more info, please ask me.
If you need administrator account, please ask
Thanks
Yes I got your site details on email but I need administrator access to troubleshoot it so could you please grant me that access?
Access granted.
Thank you.
It seems happening because the site /wp-admin/admin-ajax.php file is Forbidden as shown in the attached screenshot.
Please make sure it is not forbidden by referring the information provided in the following page and contacting your web host.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/
