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I AM NEW CUSTOMER
AFTER INSTALL THE THEME I TRIED CLICK IMPORT DEMO
CORPORATE
BUT ALLWAYS HAVE THE ERROR
An error occurred while fetching file from: https://api.shufflehound.com/jevelin/ocdi_wpbakery_files/corporate/corporate_content.xml!
Reason: 403 – Forbidden.
PLEASE HELP I NEED URGENT CONCLUDE THE SITE FOR A CUSTOMER
Hi @yawsolutions,
I hope you are well today and thank you for your question.
Please contact your web host to make sure that accessing domain https://api.shufflehound.com is not restricted.
Also, please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.php
I can’t log into your shared site as your site login page displays an error message as shown in the attached screenshot so please make sure that it is publicly accessible.
Best regards,
Shufflehound team
Please , try again access to admin WP please.
I could log into your site now and confirmed the issue but it is working fine on my test site without any issue.
Please contact your web host to make sure that accessing domain https://api.shufflehound.com is not restricted.
After call my host suporte we don t find any restriction in our site in firewall.
but they haved a new test using curl in the address of your demo xml
follow the result and error:
dfcoelho@web7077 ~]$ curl -I https://api.shufflehound.com/jevelin/ocdi_files/corporate/corporate_content.xml
HTTP/1.1 403 Forbidden
Date: Mon, 13 May 2019 15:15:24 GMT
Content-Type: text/html; charset=UTF-8
Connection: close
Set-Cookie: __cfduid=d313ae695c11aae367854c48939b746b11557760524; expires=Tue, 12-May-20 15:15:24 GMT; path=/; domain=.shufflehound.com; HttpOnly
CF-Chl-Bypass: 1
Cache-Control: max-age=2
Expires: Mon, 13 May 2019 15:15:26 GMT
X-Frame-Options: SAMEORIGIN
Expect-CT: max-age=604800, report-uri=”https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct”
Server: cloudflare
CF-RAY: 4d659670a8bed044-GRU
Returns error 403
Look, i observed that you are using a CLOUDFLARE in your site , i believe that the error is caused because the cloudflare , i hope that is the problema he s blocking my access.
I hope find a solution.
Thank you in advance.
i ve call my host and they confirm that have no restrictions in my site now.
Look, i observed that you are using a CLOUDFLARE in your site , i believe that the error is caused because the cloudflare , i hope that is the problema he s blocking my access.
It is working fine on my test site.
Please ask your web host to whitelist CLOUDFLARE and https://api.shufflehound.com
Do you have any other site hosted on a different server?
If yes then could you please test the import on that site?
Thank you for feeedback…
I will try make all tests using other host also.
And ask my host do whitelist cloudflare also.
Ok
Sorry , but after all tests the problem persists.
I myself is developer with great experience (25 years).
Analysing the error message i can conclude with confidence that
cloudflare is blocking my site.
I hear about cloudflare failures in the last week in internet.
If a open the address: https://api.shufflehound.com/jevelin/ocdi_wpbakery_files/corporate/corporate_content.xml
in a webbrowser works normally.
But importing demo CORPORATE or any other the error 403 occurs.
Please i need urgently a answer , or will need to cancel my buy and request chargeback and try other template instead of JEVELIN.
I need urgently a solutions.
Thank you in advance.
Ivanilson Ribeiro
Developer
I have notified the theme developer about this and resolve it ASAP.
The developer will reply here soon.
Solution for this topic
The developer has temporarily disabled the Cloudflare proxy so could you please try it again?
hello. Its worked now. Thank you for help.
Best regards
You can already close this issue.
Ivanilson Ribeiro
Developer
You are most welcome here 🙂