Facebook Videos disappear

Home Forums Jevelin Theme Facebook Videos disappear

Home Forums Jevelin Theme Facebook Videos disappear

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
  • Hello!

    I have a problem with facebook-videos; they just don’t appear. You can see a coverpicture, but if you press start, it simply dissappears…

    Can you please help me?

    Its on the homepage in the 7th section (What others say); I have set it to invisible.

    The details are in the private information field.

    Thank you so much, Conny

    Hi Conny,

     

    I hope you are well today and thank you for your question.

     

    I visited your website and It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

     

    Please clear your website and browser cache after updating the theme so that the latest js and CSS files will be loaded.

     

    Best regards,
    Shufflehound team

    Hello!

    I updated the envato-Plugin and created a token but there appears no list with the purchased items and the older version is still installed. Whats wrong?  Can you please check it why this didn’t work? I f I update it manually, is it with “Add new theme?”

    Do you need the token-key?

    Thanks, Conny

    You are still using the older version of the theme as shown in the attached screenshot so please update it to the latest version as described in my earlier reply.

    Attachments:
    You must be logged in to view attached files.

    Hello!

    I know that I am still using the  old theme – please read my message above. I updated the envato-Plugin, created a Token on Envato, and regarding to you the theme should be updated automatically if I do this:

    “Updating themes can be done automatically using Envato Market Plugin (included in our recommended plugin list under Appearance > Install Plugins) and entering necessary data or manually by uploading ZIP file.”

    Please answer my questions above.

    What am I doing wrong?

    Thanks, Conny

    • This reply was modified 1 week, 2 days ago by consa.
    Attachments:
    You must be logged in to view attached files.

    Is the token-key the Item-ID?

    I could update the theme, but the videos still are not working. Visitors see the placeholder image, and if they klick it, it just disappears. No video is shown. I tried to use the FB copy link and the FB embed code, neither is working.

     

    Could you please take a look at it?

    Your website is not accessible and just displays an error “Internal Server Error” so please make sure that it is accessible.

     

    Also, along with updating the theme, please also update all the plugins used on the website.

     

     

    I just discovered the error. I will use a backup and update the theme once more. My hosting provider will update the servers tomorrow because at the moment they use an old php-version. Could the old php-version be the reason for the missing videos and all this troubles?

     

    Thanks Conny

    Yes, the old outdated PHP version can be causing the issue.

    My webhoster transferred the website to a new servergeneration with e newer php-version. Unfortunately, things still aren’t working.
    Could you please check it?

    1. On the homepage there is 1 section with “What SoulHome course participants experience”. There are 2 Facebook videos embedded here. when you click on it, the videos just disappear. What is wrong there?

     

    2. In Safari the parallax sections with the text above the images don’t work anymore, in Chrome its ok. Thats a problem too.

     

    Then I have the following questions:

    3.I deleted the “one-click demo import plugin a few months ago, with the result that the page crashed. Why am I not allowed to delete it?

    4. Currently there is no shop- can I delete woocommerce? Since the incidence with the one-click-import-demo-plugin I am a bit paranoid…

    5. Do I have to buy WP-Bakery for an update to make the site run safely?

    6. I had to remove IThemes Security Plugin because it caused the site to break down. Have you heard from other users about problems regarding Jevelin & Ithemes Security?

     

    I hope you can help me – I am really desperate now!

    Thank you so much, Conny

     

    • This reply was modified 2 days, 16 hours ago by consa.

    1. On the homepage there is 1 section with “What SoulHome course participants experience”. There are 2 Facebook videos embedded here. when you click on it, the videos just disappear. What is wrong there?

    Could you please use the text element instead of using the Video Player element to display it?

    2. In Safari the parallax sections with the text above the images don’t work anymore, in Chrome its ok. Thats a problem too.

    To help us keep the support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.

     

    If you want to you can also add a reference to this thread in your newly created thread.

     

    We would be more than happy to help you with your new thread.

     

    Then I have the following questions:

    3.I deleted the “one-click demo import plugin a few months ago, with the result that the page crashed. Why am I not allowed to delete it?

    You can delete it anytime as there is no dependency on it and I don’t think the page crash has anything to with it.

     

    Could you please tell me exactly what issue you faced with the page?

     

    4. Currently there is no shop- can I delete woocommerce? Since the incidence with the one-click-import-demo-plugin I am a bit paranoid…

    Yes, you can delete it.

     

    5. Do I have to buy WP-Bakery for an update to make the site run safely?

    No, you don’t need to.

     

    6. I had to remove IThemes Security Plugin because it caused the site to break down. Have you heard from other users about problems regarding Jevelin & Ithemes Security?

    No, I didn’t heat any incompatibility problem with them.

Viewing 12 posts - 1 through 12 (of 12 total)