- This topic has 15 replies, 2 voices, and was last updated 3 years, 5 months ago by
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Hi there!
My first page animatinon is not working any more!
I have 2 sites with the same theme one is woking the other not. Checked the settings and everything seams to be correct!Hi @epgup,
I hope you are well today and thank you for your question.
I can see a javascript error on your website causing the issue.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamOk! But if I do it, will I loose all the content that is there?
Thanks for a quick answer.
🙂No, you won’t lose the content.
Hello again!
I ve been through the instructions you sent me. But the file you sent is not a .zip
And I can’t find Install Plugins under Appearance. 🤔I ve been through the instructions you sent me. But the file you sent is not a .zip
The above shared is a zip file and not a folder.
This can be due to your safari browser is automatically extracting the downloaded zip file that you can prevent as described below.
https://docs.themeisle.com/article/86-how-to-fix-safari-automatically-unzip-files
And I can’t find Install Plugins under Appearance.
You will only find it after installing and activating the Jevelin theme.
Ok! Thanks. Got the zip file!
But what does it mean:
“To update theme with a ZIP file just install it as usual (if using WordPress 5.5 or later).”
“as usual”?
Should I just add the new zip file and activate?
Like on the photo below?
(I’m afraid of losing my content)Should I just add the new zip file and activate?
Like on the photo below?
Yes, you are right.
(I’m afraid of losing my content)
No, you won’t lose any content.
Should I just Replace current with uploaded ?
Yes, please.
Did it!
Didn’t lose anything! 😀
But didn’t fix my problem though. 🙁
It works fine for me as shown in the attached screenshot.
Please test it clearing your browser cache.
Yes sure!
Thank you! 🙂
You are most welcome here 🙂
Hello again!
Im now having the same problem on the other page .com
Can you help me?Br,
EllenI visited your .com website and It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your website and browser cache after updating the theme so that the latest js and CSS files will be loaded.
