- This topic has 7 replies, 2 voices, and was last updated 6 hours, 38 minutes ago by
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Hi there,
The Haste theme doesn’t upgrade. It gets stuck in a loop.
Video in attachment.
Thanks,
Etienne
Any response here??
Hello,
Thank you for reaching out. The video link isn’t working – could you please re-upload it?
In the meantime, try updating manually by downloading the latest theme version from your ThemeForest account under “Downloads” and uploading it via your WordPress dashboard. Let us know if you need assistance!
Best regards,
Shufflehound teamHi there,
We’re using the version we got from ThemeForest.
Here’s the issue: https://1drv.ms/v/s!AiXkQmFlg0lBm55toGDOLIOjHwbNTg?e=he5qiv
Thanks,
Etienne
Hello,
Thank you for sharing the video! That does look unusual. To investigate further, could you please provide login credentials to your website using the private information field? This will allow us to debug the issue directly and help resolve it faster.
Best regards,
Shufflehound teamHi there,
Login info below.
Thanks,
Etienne
This is pretty crappy support. Can you guys accelerate? I raised an issue 13 days ago.
Hello,
I’m really sorry for the delay. We’ve been investigating the issue and found that the problem was related to a bug when using the child theme. The good news is that the bug should be fixed, and we’ve uploaded the updated version!
Let us know if that worked! 🙂
If needed, we’ve attached the beta version below:
Best regards,
Shufflehound team
