- This topic has 5 replies, 2 voices, and was last updated 4 years, 2 months ago by
.
Hello!
We are having an issue with our header logo located in the top right corner of the website. It was still pointed to our old staging page which I deleted last week and now, when I tried to re-upload a new Neuways logo, it is showing a broken image, or on some devices – Jevelin Logo.
Could you please check where is the issue?
Thank you
Karina
Hi Karina,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi, I can’t believe I haven’t included the website URL, what a silly thing to do!
Sorry about that. The website we are talking about is https://www.neuways.com/
Thank you!
Karian
Not an issue at all.
I could confirm it on your shared website.
If you are using CDN or smush on your website then please try clearing its cache or temporarily deactivating it.
Also, Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Solution for this topic
Hi, thank you very much for your help.
I disabled the Smush Pro and it works fine now.
If anything changes, I will let you know!
Thank you
Karina
You are most welcome here 🙂
