I’m having issues with header. When I choose different variations of header in Customize, it stays static with Jevelin logo. New uploaded logo also not reflecting.
Jevelin version 5.1.2
Tried: downgrading PHP, uploading Jevelin 5.1.1, Re-installing 5.1.2, changing browsers, cleaning cache, increasing PHP limits. Nothing works.
Can u help please?
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FOUND A PARTIAL SOLUTION!
Had to import demo content again and re-install the wordpress.
This fixed the access to jevelin – backend options and the logo is reflecting now.
However the fronted Customize editor still gives an error message: There has been a critical error on this website. Please check your site admin email inbox for instructions.
Kept troubleshooting the issue.
Found the problem:
One click demo import and WPBakery plugins are not compatible with each other.
Without One click demo import I can not access Jevelin backend customize section. And when One click demo import is activated and import completed, the WPbakery not working.
Any solutions to fix this?
I already uploaded the demo content. Its Fashion eCommerce.
I dont need the demo to be reinstalled. I already did design modifications. Is there anything u could do in the codes to fix the issue?
I managed to get the WPbakery to work after deactivating the Redux plugin.
Im having issues on multiple websites after upgrading to Jevelin 5.1.2, Redux 4.3.3, WordPress 5.8.2, Wpbakery 6.7.0
Something is not compatible here. On some websites the WPbakery does not work when Redux plugin is activated. On others, the header and logo were not updating. On others the text is overlapping when its written with code.
On of the known issues are that the Unyson framework plugin is still active after migrating to Redux framework (under admin side menu Jevelin > Framework Upgrade). Can you check if that is still the case?
We are thinking about adding message in the dashboard about this issue in the next updates