- This topic has 40 replies, 2 voices, and was last updated 1 week, 1 day ago by
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Hello, it’s been 3 days but I haven’t received a response. I’m waiting for your response.
Can you help me please? It’s been 4 days and I haven’t received an answer.
Hello, is there a problem? I can’t get an answer.
Hello,
Sorry our support response times are slower than usual.
Regarding the requested changes:
- Removed the “Checkout” menu item and replaced it with “Support.” Also disabled the uppercase text styling.
- Couldn’t find any major issue with the cart detection, but if needed, we can hide it completely.
- Fixed the cart layout and color issues.
- Account registration is now active under: https://woneces.com/hesabim/
- Added a left sidebar to the Shop page, you can manage its widgets under Appearance > Widgets > Shop widgets.
Please note that most of these were basic theme and WooCommerce adjustments (navigation items, text styling, etc), which aren’t included in standard support. This time we handled them as a courtesy due to the recent delay.
Lastly, we recommend disabling the caching plugin, it’s fine for static pages like the portfolio, but cause issues on dynamic ones such as the shop and checkout.
Best regards,
Shufflehound team
Hello, first of all, thank you for your support. The issues have been resolved. However, there’s a white space at the top of the homepage. I’ll test the site soon to see if there are any other theme-related issues and will let you know through this ticket. Also, could you expand the layout on the Store page a bit? I’ve drawn it in the photo I sent. Additionally, I think we previously disabled the cache plugin. Could I get some information on how you resolved the cart issue on the mobile version so I can intervene if the same issues occur in the future
Additionally, how can I back up the current state of the site (with bug fixes and general adjustments made)? I want to copy the same site, test it on the test site first, and then apply it to the main site. So, to avoid future issues, how can I back up the modified version of the site and theme?
Additionally, the problem of incorrect product listing in the cart continues in the mobile version.
Hello,
Thanks for the update and for sharing the details. Here’s what we did and what you can try next:
- We removed the white space from the homepage.
- To expand the Store page layout, you can try adjusting it under Gillion Settings > General > Content Width – this changes the content width across the entire site.
- The mobile cart had a small bug, which should now be fixed. Both this and the earlier mobile layout issue were solved by adding custom CSS in the theme settings. We may include these fixes in future theme updates once they’re fully tested.
- To back up your current site setup, you can use any backup plugin you prefer, but here are a few good ones to try:
- All-in-One WP Migration (simple and beginner friendly)
- UpdraftPlus (great for scheduled backups)
- Duplicator (perfect for cloning or moving the site)
Each of these plugins lets you export a full copy of your site (theme, settings, and database) that you can later restore or move to another server.
Best regards,
Shufflehound team
Hello, thank you again for your help. The issue I mentioned has been resolved. We’re currently testing the site for any other issues. Also, adding the resolved version of these issues to the theme update is a great and sensible idea. I’m happy to help you with this.
For site backups, I tried the All-in-One WP Migration plugin and exported it as a file, but I got an error when I tried to import it for the new site. Do all the plugins you recommended back up the entire site (extra CSS, theme layout settings, and basically all the settings and changes I’ve made).
I’ll test the site for a day or two and let you know if there are any other theme errors. Also, as the theme developer, what do you think? Should I edit the site with Elementor or use another site editing tool like WP Page Builder? Which is better and more suitable for the theme? Also, if you recommend Elementor, which pro category and package would be sufficient? I look forward to your response. Thank you again.
Hello,
Thanks for the kind words and for testing everything! Yes, all the mentioned backup plugins (including All-in-One WP Migration, UpdraftPlus, and Duplicator) can back up your full site: theme, settings, custom CSS, and database content. If the import fails, it’s usually due to upload limits on your hosting. Increasing the PHP upload_max_filesize and post_max_size values usually fixes that.
As for editing, you can use either WPBakery Page Builder or Elementor, as both have been tested with the theme. WPBakery generally offers slightly better compatibility, while Elementor might be easier to use but is sometimes more prone to issues after major updates. You can try both and see which one fits your workflow best.
Best regards,
Shufflehound team
Hello, thank you again for your quick response and suggestions. I’ve spotted a few bugs on the site and have other questions.
1) After searching for products on the store page, the product tags section on the left is confusing. Also, in the recommended products section below the product tags, two products show rating stars even though they have ratings disabled. It would be great if we could resolve this.
2) I set the store language to Turkish in the settings, but some sections of the site are not in Turkish. How can I change them to Turkish?
3) On a computer, when we click the Login/Logout icon in the top right corner, WordPress’s own login/logout popup opens. Similarly, on mobile, when we open the top tab and click Login, WordPress’s own login/logout popup opens again. Can we remove this? Actually, I want to replace the Login/Logout button icon with a person icon (i.e., a profile icon), and when we click it, it goes to the theme’s own login/register page. After logging in, I’d like to have the same panel where I can find order records and other information. So, when a customer clicks the profile icon, they’ll first log in or register, then see their other information. However, this login/register section should be on the theme’s own page, like the woneces.com/myaccount page. There shouldn’t be a WordPress login and registration pop-up.
I’d be really grateful if you could do this. I’m continuing to test the theme for any other issues. I’ll share them with you as I discover them. I look forward to your response. Thank you again.
(Screenshots are given below. How can I make the sections I’ve mentioned in the screenshot titled “Sepet – woneces.com – Google Chrome 14.11.2025 23_08_06” in Turkish? There are also sections on other pages that are not in Turkish.)
Hello, I’ve identified three more issues. 1. When we open the top tab on the mobile version, the cart steps appear above the drop-down menu. 2. On the mobile version, clicking the cart icon and then clicking the “My Cart” text in the mini cart display doesn’t work; it appears as a blank click and doesn’t redirect to the cart. 3. The thin line at the bottom of the top drop-down menu on the mobile version is irregular. It would be great if you could address these issues as well. I’m continuing to test for other issues. I look forward to your response.
Hello, it’s been 3 days and I haven’t received a response. I’m waiting for your response. Thank you.
Hello,
Thanks for sharing the new details and screenshots. Below are answers for the issues you mentioned:
- The product-tag section on the left is a widget sidebar. You can reorganize or replace these widgets under Appearance > Widgets if the current layout feels confusing.
- The recommended products showing rating stars usually means those specific items still have rating data saved. Please check the product settings, and if the issue continues, we can inspect it further.
- Some parts not appearing in Turkish need to be translated with a plugin such as Loco Translate. The theme ships only with English files, so translating the theme strings manually is required.
- The login icon is opening the theme’s own login popup, not the default WordPress one. You can disable the icon entirely under the Header settings if you prefer not to use the popup.
- Replacing the icon with a profile symbol and redirecting it directly to /my-account instead of opening a popup would require custom CSS or modified theme code, which goes beyond standard support.
- The cart-steps issue appearing above the mobile dropdown was a theme bug, and we added a CSS fix on your site.
- The “My Cart” text in the mini cart is working correctly on our side. If it still doesn’t redirect for you, please send a short video so we can see the exact interaction.
- The uneven thin line under the mobile dropdown menu has also been fixed with custom CSS.
Best regards,
Shufflehound team
Hello, thank you again for resolving the issues. We’re continuing to monitor the site for any further issues. We’ll let you know if we detect any. Beyond the standard support, how can we purchase custom CSS or modified theme code services? We’d love to hear from you. Thank you.
We’ve posted a video below about the issue where clicking the cart on the mobile version doesn’t redirect. This issue only occurs on the mobile version. We haven’t yet tested the desktop version after the recent changes, but we’ll check it soon and let you know the results. However, most of the errors generally occur on the mobile version, and they’re all CSS errors. We look forward to your response. Thank you.
Hello,
Regarding custom CSS or custom theme code work, thank you for your interest. We’ve replied to you privately with more information about this. 🙂
We also tested the mobile cart again on our side using the same steps shown in your video, and it’s still working normally for us (see in the attachment below).
One thing we noticed is that the LiteSpeed Cache plugin is still active. This plugin can sometimes cause issues with WooCommerce features such as the mini cart, AJAX requests, and redirects. We recommend temporarily disabling LiteSpeed Cache (or excluding all WooCommerce pages and mini cart urls) to check if the problem disappears.
Please try that and let us know the results, and we’ll continue from there.
Best regards,
Shufflehound team
Hello, we’re still testing the site. We’ve emailed you about the progress. We’re waiting for your response.
Hello, I sent you a message via email but I still haven’t received a response. I’m looking forward to your response.
Best regards,
Hello,
We’ve just replied to your email, so you should now have our full response there.
Please also note that we’re available only on business days, which is why replies may take a bit longer during weekends.
Best regards,
Shufflehound team
Hello, no problem. I didn’t know you weren’t open on weekends. I’ve replied to your email and I’m eagerly awaiting your response.
Best Regards,
