Import Demo - cURL error 28

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  • deconcert
    Participant

    Hi,

     

    I’m trying up to import demos with Jevelin theme but i always get this error that a lot of people get :

    An error occurred while fetching file from: https://api.shufflehound.com/jevelin/ocdi_files/construction/construction_content.xml!
    Reason: http_request_failed – cURL error 28: Connection timed out after 10000 milliseconds.

    After some researches, I’ve seen it is possible that is your server not responding to the request because my website IP would be banned by your server.

    For example : i’ve tested cURL response from other site like paypal or google or another site hosted by my provider and I get response without anyproblem at the contrary of your domain or IP adress.

     

    Can you verify that, if that domain / IP adress is banned please :

    website domain : cluster003.hosting.ovh.net

    Adress IP of the domain : 213.186.33.4

    Hostname from IP : cluster003.ovh.net

     

    Thanks a lot !

     

    Regards,
    Daniel.

    Shufflehound Support
    Moderator

    Hi Daniel,

     

    I hope you are well today and thank you for your question.

     

    I have requested our server admin to check it.

     

    Is it below your website?

    cluster003.hosting.ovh.net

     

    If not then please share your site URL.

     

    Also, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

     

    Best regards,
    Shufflehound team

    deconcert
    Participant

    Hello,

     

    Thanks for the reply !

     

    No my website is there : http://dev.de-concert.com/

    Domaine du site internet : <span class=”clip20″>dev.de-concert.com</span>

    Adresse IP du domaine : <span class=”clip20″>213.186.33.4</span>

    Nom d’hôte de l’adresse IP : <span class=”clip20″>cluster003.ovh.net</span>

    cluster003.hosting.ovh.net is the cluster where it is hosted at OVH.com who is a french provider.

     

    I add you an temp admin login in the field requested for your tests.

     

    Best regards,

    Daniel

    Shufflehound Support
    Moderator

    I could confirm the issue on your shared site as shown in the attached screenshot.

     

    We are troubleshooting the issue and will update you here ASAP.

    Attachments:
    You must be logged in to view attached files.

    deconcert
    Participant

    Good Morning,

     

    OK, thank you and waiting for your update !

     

    Regards,

    Daniel.

    cdjc
    Participant

    Dear support, I have exactly the same problem, since Friday

    Shufflehound Support
    Moderator

    @cdjc We are troubleshooting the issue.

    Shufflehound Support
    Moderator

    Solution for this topic

    The server admin has fixed the issue so could you please try now?

    deconcert
    Participant

    Hi,

     

    It is working, that’s great ! Thanks guys !

     

    I have tried importing construction demo but I had some import’s errors. Screenshot et log file generated in attachements.

    Can it be because of my internet connection ?

     

    Regards,

    Daniel.

    Attachments:
    You must be logged in to view attached files.

    Shufflehound Support
    Moderator

    You get this warning message when you don’t activate the WooCommerce plugin when importing the demo content.

     

    This is not a major issue as your demo content is imported successfully.

     

    Do you face any issue after importing the demo content?

    deconcert
    Participant

    OK, thanks for the info.

    It seems fine for now
    I have to get in for real, try the tools with documentation and if I have some trouble or suggestion I will came back to you 😉

    Have a good day !

    Regards,
    Daniel.

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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Viewing 12 posts - 1 through 12 (of 12 total)