- This topic has 11 replies, 2 voices, and was last updated 4 days, 6 hours ago by
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Hi, I’m experiencing an issue with WPBakery: when I create a new page, the backend editor doesn’t work — I can only access the editor through the front-end builder. However, WPBakery works correctly on the default pages provided with the template.
For a short time, the issue seemed resolved when I deactivated the child theme and used the parent theme instead, but unfortunately the problem came back shortly after.
I’ve attached a screenshot to show the issue. How can I resolve this?
Thank you for your support.
Best regards,
HaNeulChiHello,
Thank you for reaching out.
Have you tried switching to the WPBakery Page Builder using the “WPBakery Page Builder” button in the page editor? Does it revert back to the issue afterward? We’re trying to pinpoint the exact problem.
Additionally, could you confirm which version of WPBakery Page Builder you’re using? Using an outdated version could sometimes cause issues.
Best regards,
Shufflehound teamHi,
Yes, I have tried switching to WPBakery using the button, but the problem persists. When attempting to switch to WPBakery, the screen remains as shown in the first attached screenshot.
The only way to access WPBakery is from the front end, which works fine – second attached screenshot – for the native pages of the template, but not for the others.
I have installed the latest version of the plugin.
Best regards,
HaNeulChiHello,
Thank you for the update.
Since the front end builder works but the backend editor doesn’t load on new pages, this could be a conflict with another plugin or something in the child theme. Could you please try the following steps:
- Temporarily disable all other plugins except WPBakery and test creating a new page.
- Switch to the parent theme again and see if the issue persists – just to confirm that there are no issues
If it works after these steps, we can narrow it down to either a plugin or something in the child theme’s functions.
Let us know what you find and we’ll help from there. 🙂
Best regards,
Shufflehound team
Hi Shufflehound team,
Thank you for your suggestions. I performed the tests you requested:
- Deactivated all plugins except WPBakery → Issue remained.
- Switched to the parent theme → WPBakery’s backend editor still didn’t load.
- Disabled the theme entirely → WPBakery worked normally.
This seems to point to a conflict with the theme (both parent and child). Since WPBakery is essential for my site, I’d really appreciate it if you could look into this further. Do you have any updates or suggestions to resolve it?
I’m happy to provide more details if needed—just let me know! Thanks so much for your time and support.
Best regards,
HaNeulChiHello,
Thanks for the detailed follow up and for running those tests.
Since the issue occurs even with the parent theme active, and disabling the theme entirely resolves it, it does point to a theme related conflict. We’d like to investigate this further for you.
Could you please share your WordPress admin login details in the private information field? We’ll log in and check what might be causing the backend editor to fail on new pages.
Looking forward to resolving this for you. 🙂
Best regards,
Shufflehound team
<p data-start=”319″ data-end=”340″>Hi Shufflehound Team,</p>
<p data-start=”342″ data-end=”412″>Thanks for your response and for continuing to investigate this.</p>
<p data-start=”414″ data-end=”592″>I’ve added the WordPress admin login credentials in the private information field as requested. Please feel free to log in and let me know if you need anything else from my side.</p>
<p data-start=”594″ data-end=”627″>Looking forward to your findings.</p>
<p data-start=”629″ data-end=”656″>Best regards,
HaNeulChi</p>Hello,
Thanks for providing the login details.
It appears the issue was caused by a conflict between the latest versions of WordPress and WPBakery. We’ve applied a fix from our latest beta version, which is now active on your site.
Please check the backend editor on a new page and let us know if everything is working as expected. 🙂
Best regards,
Shufflehound team
<p data-start=”121″ data-end=”127″>Hello,</p>
<p data-start=”129″ data-end=”224″>Thank you for applying the fix — the WPBakery backend editor now seems to be working correctly.</p>
<p data-start=”226″ data-end=”312″>However, a few issues have appeared after the update. Specifically:</p><ul data-start=”313″ data-end=”506″>
<li data-start=”313″ data-end=”378″>
<p data-start=”315″ data-end=”378″>The theme menu no longer opens on the right side as it used to.</p><li data-start=”379″ data-end=”428″>
<p data-start=”381″ data-end=”428″>The sticky navigation is no longer functioning.</p><li data-start=”429″ data-end=”506″>
<p data-start=”431″ data-end=”506″>The “Text with Frame” animations, when enabled, no longer display the text.</p><p data-start=”508″ data-end=”671″>Please note that all of these features were working correctly before the recent changes.<br data-start=”596″ data-end=”599″ />Could you kindly check if they might be related to the beta fix applied?</p>
<p data-start=”673″ data-end=”706″>Thank you again for your support.</p>
<p data-start=”708″ data-end=”735″>Best regards,
HaNeulChi</p>Hello,
Sorry to hear about the new issues.
The fix we applied came from a beta version of the theme and it looks like some unintended side effects have appeared with it.
We’ve just rolled out an updated version that should restore the menu behavior, sticky navigation, and “Text with Frame” animations. Could you please clear your browser and site cache, then check again?
Let us know if anything still looks off!
Best regards,
Shufflehound team
Hello Shufflehound Team,
I’ve checked the site after your latest update and everything now seems to be working correctly — the menu, sticky navigation, and animations are back to normal.
Thank you very much for your prompt support and assistance!
Best regards,
HaNeulChiHello,
We’re glad to hear everything is now working correctly! 🙂
Best regards,
Shufflehound team
