it's impossible to save changes under the page editor

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Home Forums Jevelin Theme it's impossible to save changes under the page editor

This topic contains 19 replies, has 3 voices, and was last updated by  Shufflehound Support 1 week, 1 day ago.

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  • Hello
    I changed the home of the template through the page editor. I’ve made my changes and when I back up, the changes are not taken into account. I go back to the original home page.
    What can I do?

    Best regards

    Rodrigue

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    Hi Rodrigue,

     

    I hope you are well today and thank you for your question.

     

    I’ve made my changes and when I back up, the changes are not taken into account.

    Have you saved the changes on clicking on the save button?

     

    If yes then have you got changes saved confirmation?

     

    Could you please tell me exactly what changes you are doing?

     

    Best regards,
    Shufflehound team

    Hello
    Thank you for your response. I made a video to show you my problem. Here’s the youtube link: https://youtu.be/evePrg9n5vA

     

    Have a nice day

    Thank you for sharing the video.

     

    I understood the issue.

     

    Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    I send the access 🙂

    I didn’t get it so could you please share it again and also send it on [email protected]

    Mail sent Yesterday 🙂

     

    Thank you for sharing the site credentials.

     

    I logged into your site and saw you are using an older outdated version of PHP on your site as shown in the attached screenshot.

     

    Please update the PHP to the latest version by contacting your web host and see whether the issue gets resolved.

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    Hi

    thanks 🙂

    I update PHP to the  version 7.0.33 and nothing change when i want to save my work 🙁

    I have the same problem, I also updated the php version. Maybe it is this demo? I am trying to use the same one and I’m getting the same issue.

     

    Solution for this topic

    @rodrigue75 I logged into your shared site and you were also using the Unyson page builder for the page where you are using WpBakery page builder, therefore, they were conflicting with each other.

     

    I resolved the issue by disabling the Unyson page builder for the page on clicking on the Default Editor button as shown in the attached screenshot.

     

    Could you please confirm it?

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    @luis.lemc Please try disabling the Unyson page builder for the page as described in the above reply.

    Hi

    thanks 🙂

    Revolution disappear and it’s just horrible :(((((((((((((

     

    Revolution disappear and it’s just horrible :(((((((((((((

    What do you mean by ‘Revolution disappear’?

     

    Please explain it a bit more in detail.

     

    If the Revolution slider plugin is deactivated then please activate it from Appearance -> Install Plugins

    Hello
    you can also be professional and look at the URL to see your work! I have not changed anything. I just looked at the backoffice and the home is catastrophic. You’ve made changes that lead to new bugs. Is that normal?
    Thank you for correcting your mistakes. It’s been 5 days since the bug was reported and it wasn’t resolved. Is it normal to sell templates that don’t work?

    Solution for this topic

    This all happened because you are using two editors to edit the same page causing the issue.

     

    I resolved the issue by restoring the last revision of the page.

     

    Please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or any other page builder then please use the same page builder to edit the page.

     

    Please do not switch between page builders or else you will lose the content so choose the page builder that you want to use initially when you create the page content.

     

    If you want to edit that page now then please do it by using Unyson page editor as shown in the attached screenshots and not the WPBakery page editor as the page is created using Unyson page editor.

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    Thank you
    All I did was install the template by following Jevelin’s video. I have not installed several builders. They were already present on the template.

    And how do I use WP Bakery to edit the page? Unyson doesn’t interest me at all

    Solution for this topic

    All I did was install the template by following Jevelin’s video. I have not installed several builders. They were already present on the template.

    Yes, they are present because the Unyson and WpBakery page builder plugins are installed which are fine but don’t use multiple page builders for the single page.

     

    And how do I use WP Bakery to edit the page? Unyson doesn’t interest me at all

    You can use any page builder by clicking on its button as shown in the attached screenshot.

     

    As said above, please do not switch between page builders in the existing page or else you will lose the content so choose the page builder that you want to use initially when you create the page content.

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    Thanks a lot for your job 🙂

    You are most welcome here 🙂

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