- This topic has 14 replies, 2 voices, and was last updated 3 years, 1 month ago by
.
Hi,
I bought the Jevelin Theme, and I imported the Digital Media Agency theme. However, when I viewed my website, everything was imported incorrectly. The header was missing, content all over the place, missing pictures !!
i need to resolve this problem !Note: i installed and activated the theme required plugins.
Hi @mo7amedr,
I hope you are well today and thank you for your question.
I visited your website and it is displaying fine for me as shown in the attached screenshot.
Have you managed to resolve the issue?
Best regards,
Shufflehound teamHi,
i didn’t manage to resolve the issue.
all page’s didn’t working, missing pictures and header & footer was missing !!
Did you really visited my site !!!!!!!!!!!!!!!
Screenshots attached.
<b>another </b>screenshots attached.
<div class=”bbp-attachments”></div>and when i go to any page it’s redirect to this link !
https://cdn.jevelin.shufflehound.com/digital-media-agency/contacts/
Was the demo content imported successfully on your website?
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
yes the demo content imported successfully.
i had created the admin user account.
I logged into your website and imported the Digital Media Agency demo content again.
Could you please check now?
okay but where’s the header menus and when i go to contact page it’s redirect to this link
https://cdn.jevelin.shufflehound.com/digital-media-agency/contacts/
why you deleted my admin account !!!!!!!!!!!!
okay but where’s the header menus and when i go to contact page it’s redirect to this link
I have resolved it on your website.
why you deleted my admin account !!!!!!!!!!!!
I didn’t delete it but I think it got deleted because I reset the content on your website using the WP Reset plugin so that I can import the new content.
You can use the shared admin account and create your admin account again.
Sorry for the inconvenience caused.
okay. thank you
i need to know how i edit header and footer logo height and width ?
and what the height and width current logo ?
There is no specific requirement of the logo size.
You can change the logo size from the theme header settings as shown in the attached screenshots.
done..
another problem instagram feed at the footer not working on mobile devices !
how we resolve this problem ?
I tried to access your website to troubleshoot it but the website is not accessible and the shared login credentials are not working.
Could you please make sure that the website is accessible?
