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I’m noticing that the loopable Vimeo videos play on all devices except for the Samsung Galaxy S8’s native browser (“Internet”). I think this falls outside the purview of Jevelin theme support, but hoped someone might help me troubleshoot to see if this issue can be resolved.
Hi @Mr. Wonderful,
Sorry to hear of the problem you are having.
Could you please share me the page URL from your site where it is not playing correctly so that i can troubleshoot it?
Best regards,
Shufflehound teamTake a look at the looping videos on a Samsung S8’s Internet browser and they won’t play/show. Then try on Google Chrome or another device/browser. Link provided privately.
I could confirm it on your shared site.
Could you please try resolving it using the solutions posted in the following pages?
https://www.verticalrail.com/kb/mobile-compatible-vimeo-videos/
https://help.vimeo.com/hc/en-us/articles/224969708-Vimeo-mobile-site
https://theme.co/apex/forum/t/new-video-element-not-showing-for-vimeo-embed-on-mobile/11770
I’ll give it a try and get back to you. Please keep this thread open while I’m testing.
Yes
I’ve gotten a chance to go through your suggestions. The first link says to check a box to allow videos to play on mobile. The second link says you no longer need to check a box to allow videos to play on mobile as this is done automatically for you. The third link seems to be a support thread that was unresolved when the technician asked the user for access to his/her wordpress.
Then could you please directly ask to vimeo support on the following page.
Will do. Once I receive a reply, I’ll paste it to this thread to help other Jevelin users with the same issue.
OK Thank you
