Mobile contact form not working

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Home Forums Jevelin Theme Mobile contact form not working

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  • Hello,

     

    I am using the Jevelin Startup theme and the contact form is not working on mobile devices.  You cannot type into the text fields for name and email address.

     

    This same behavior can be seen on the demo site.

     

    Eugene.

    Hi Eugene,

     

    Sorry to hear of the problem you are having.

     

    I have tested the demo site content form https://jevelin.shufflehound.com/elements/contact-form/ on mobile chrome browser and it is working fine for me without any issue.

     

    Could you please tell me which browser you are using?

     

    Also please test it on another browser.

     

    Best regards,
    Shufflehound team

    Hello,

     

    Attached are screen shots both from your demo site (https://jevelin.shufflehound.com/startup/) and our site (https://www.basketful.co)

     

    The screen shots are from my iphone.  You can see you can’t see the placeholder text in the name and email fields in the contact forms nor can you enter one in.

     

    Eugene.

    Attachments:
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    Still couldn’t reproduce the issue on mu android smartphone.

     

    Which browser you are using?

     

    Please test it on another browser.

    I am using an iphone.  It uses iOS.  Please try mobile safari as it would run on an iphone.

     

     

    I don’t have iPhone so i will ask one of my colleague to test it.

     

    In the meanwhile please check whether it works on another browser in your iPhone.

    Any update on this?  It doesn’t matter to me that it works in a different browser.  Mobile and iOS has the dominant market share.  Thanks.

    We are troubleshooting the issue and will fix it in the future update of theme.

     

    We will update you here ASAP.

Viewing 8 posts - 1 through 8 (of 8 total)