Not able to send email via contact us form

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Home Forums Jevelin Theme Not able to send email via contact us form

This topic contains 5 replies, has 2 voices, and was last updated by  Shufflehound Support 4 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
  • dkyadav
    Participant

    Hi,

     

    I have added sendgrid plugin and tested it via sending email to my gmail account.

    But I am not able to send emails via contact us form on website. I am pretty sure missing to use sendgrid smtp correctly in contact us form. Can you please guide me?

     

    Thanks!!

     

    Best,

    Deepak.

    Hi Deepak,

     

    I hope you are well today and thank you for your question.

     

    Could you please share me the screenshot of the contact form settings that you have configured?

     

    Also, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

     

    Best regards,
    Shufflehound team

    dkyadav
    Participant

    Sure, please find the credentials in the private information.

    Please let me know what mistake I am doing.

     

    Thanks!!

    Thank you for sharing your site credentials but it seems you have missed sharing your site URL so could you please share it?

    I logged into your shared site and saw you have not configured the contact us form SMTP settings as shown in the attached screenshot so please configure it.

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Viewing 6 posts - 1 through 6 (of 6 total)