Portfolio suddenly not working

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  • craftora
    Participant

    Hey guys,

    My site uses Jevelin Theme and the portfolio function. However, latest update broke the portfolio. When editing in WP Bakery, it works fine. But as soon as published, it doesn’t work.

    You can have a look at the site where the problem happens here:

    https://www.zunar.my/ (scroll down to #kartunzunar area)
    https://www.zunar.my/kartunzunar/

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    Shufflehound
    Moderator

    Hi there,

     

    Just to clarify, were you referring to the latest theme update or the latest WordPress update?

     

    Best regards,

    Shufflehound Team

    craftora
    Participant

    Hi there,

    Both. There were updates for WordPress and Jevelin and I updated them to their latest versions. Although WP Bakery does have newer update, but I use the update from within Jevelin since I dont have it’s dedicated license.

    craftora
    Participant

    Hello, any updates on this? I have renewed my support too and the site is not working as intended currently. Please help.

    craftora
    Participant

    Hey guys, it’s almost 2 weeks since I filed this ticket and haven’t got a proper response. Please update me what is going on? I cant add portfolio to my site and my site is broken totally now.

    Shufflehound
    Moderator

    Hi there,

     

    We apologize for our late response.

     

    We tested it on our demo site, and it was working fine. In the latest beta version, we have included the WPBakery Page Builder 7.8.


    Please login to access this file

     

    Please try upgrading to it and see if that fixes the issue. If not, we recommend disabling all other plugins except WPBakery and Redux or Unyson to see if that helps.

     

    If it still doesn’t work, please check the login details you provided, as they no longer work. We will then try to debug this issue further.

     

    Best regards,
    Shufflehound Team

    • This reply was modified 1 month, 2 weeks ago by Shufflehound.
    • This reply was modified 1 month, 2 weeks ago by Shufflehound.

    craftora
    Participant

    Hey guys,

    Thanks a lot! It worked perfectly! I have attached the screenshot for your reference too and you can also view it at https://zunar.my under “#kartunzunar” section and dedicated page.

    Regards
    Your customer since 2017

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    craftora
    Participant

    Oh, I wanted to add one thing to your attention though. The product-image.php file for woocommerce is old. You may want to replace that with the updated one too. Please refer to the screenshot attached.

     

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    Shufflehound
    Moderator

    Hi there,

     

    That’s great to hear that it worked! 🙂

    Regarding the WooCommerce file, there seem to be only minor changes, which we will address in the next beta update.

     

    Best regards,

    Shufflehound Team

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