Problems With the upload

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  • [email protected]
    Participant

    Hello,

    On BF I purchased two Jevelin themes for two differents websites, first one was ok, I downloaed from Envato and upload to WP with no problem. The second one, I delay some months in this instalation, gives me problem when I upload the theme to wordpress.

     

    Please help.

     

    Shufflehound
    Moderator

    Hi there,

     

    Sure, can you please give us more information about your issue like error message or screenshot?

     

    Best regards,

    Shufflehound team

    [email protected]
    Participant

    Hello,

     

    The problem, a almost surre, that is with the .zip, something about 2 purchases of the same product

    thanks for the reply, here you have the mesasage that WP shows

     
    <h1>Instalando el plugin desde el archivo subido: themeforest-cH4EEB62-jevelin-multipurpose-premium-responsive-wordpress-theme-wordpress-theme.zip</h1>
    Descomprimiendo…

    Instalando el plugin…

    No se ha podido descomprimir el paquete. No se encontraron plugins.

    La instalación del plugin ha fallado.

    Ir al instalador de plugins

     

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    [email protected]
    Participant

    Hello?

    Shufflehound
    Moderator

    By inspecting the screenshot looks like you are uploading theme file in the plugin section where only plugin zip files are allowed. Please try to upload it under appearance/themes section. That should fix your issue.

     

    Let us know if that works.

    [email protected]
    Participant

    Perfect!

    thanks

    Shufflehound
    Moderator

    We are glad that we could help! 🙂

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