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Hi,
My new website https://birdwatchingalentejo is working on my computer except for the contact form: Oops something went wrong. Could not send the email.
And on my smart phone I get this error:
Script: https://birdwatchingalentejo.c..js/jquery/jquery.js? ver=1.12.4:4
Could you please have a look?
just started a mayor Facebook campaign but this is not working now
Login codes send privately.
Thanks,
Bert
Hi Bert,
Sorry to hear of the problem you are having.
It seems you are using invalid HTTPS on your site so please make sure to use it correctly as described in the following pages.
https://designmodo.com/wordpress-https/
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/
Best regards,
Shufflehound team
Thank you for your response and help, the jquery seems to be solved but the contact form is still not working: Oops something went wrong. Could not send the email.
Could you have a look at that please?
Also we notice that the website is extremely slow on our smartphones……
Thanks,
Bert
Sorry, still having the script error on the mobile phones, website https://bitdwatchingalentejo.com is now fully https if I´m correct, can you please check?
Thanks,
Bert
In addition to my problems on my mobile phone I did a mobile friendly test through google webmaster tools and found the following 29 problems:
<div class=”AICmWb”>
<div> Couldn’t load 29 page resources
Resource
Type
Status
https://birdwatchingalentejo.com/wp-content/plugins/revslider/public/assets/js/extensions/revolution.extension.navigation.min.js?version=5.4.6 XHR Other error
https://birdwatchingalentejo.com/wp-content/plugins/revslider/public/assets/js/extensions/revolution.extension.slideanims.min.js?version=5.4.6 XHR Other error
https://birdwatchingalentejo.com/wp-content/plugins/unyson/framework/static/libs/font-awesome/fonts/fontawesome-webfont.ttf?v=4.7.0 Font Other error
https://birdwatchingalentejo.com/wp-content/plugins/unyson/framework/static/libs/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0 Font Other error
https://birdwatchingalentejo.com/wp-content/plugins/unyson/framework/static/libs/font-awesome/fonts/fontawesome-webfont.woff?v=4.7.0 Font Other error
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/Pe-icon-7-stroke.ttf Font Other error
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/Pe-icon-7-stroke.woff Font Other error
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/Simple-Line-Icons.ttf?v=2.4.0 Font Other error
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/Simple-Line-Icons.woff2?v=2.4.0 Font Other error
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/Simple-Line-Icons.woff?v=2.4.0 Font Other erro
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/themify.ttf Font Other error
https://birdwatchingalentejo.com/wp-content/themes/jevelin/fonts/themify.woff Font Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/07/Bird-Hide-BSP3d-1024×768.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/07/Kingfisher-27-1024×768.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/08/Common-Crane-22.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/08/Flamingo.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/09/Water-Rail-2.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/09/Yellow-crowned-Bishop-13.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/11/Griffon-Vulture-41.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/11/Vogelkijkhut-BSP-5b-1024×768.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/11/Vogelkijkhut-BSP-6a-1024×768.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/2017/11/Vogelkijkhut-BSP4-1024×768.jpg Image Other error
https://birdwatchingalentejo.com/wp-content/uploads/Casa-Camelia1.jpg Image Other error
https://csi.gstatic.com/csi?v=2&s=mapsapi3&v3v=29.14b&action=apiboot2&libraries=places&rt=main.1 Image Other error
https://fonts.gstatic.com/s/raleway/v12/IIm-lPOtfVKQy0GMiczF_7O3LdcAZYWl9Si6vvxL-qU.woff Font Other error
https://fonts.gstatic.com/s/raleway/v12/JbtMzqLaYbbbCL9X6EvaI73hpw3pgy2gAi-Ip7WPMi0.woff Font Other error
https://fonts.gstatic.com/s/raleway/v12/cIFypx4yrWPDz3zOxk7hIQLUuEpTyoUstqEm5AMlJo4.woff Font Other error
https://www.facebook.com/plugins/like.php?href=https://birdwatchingalentejo.com Other Other error
https://www.gstatic.com/recaptcha/api2/r20171206132803/recaptcha__en.js Script Other error</div>
</div>
<div></div>
<div>Can someone please have a look and solve this for me?</div>
<div></div>
<div>Kind regards,</div>
<div></div>
<div>Bert</div>
<div></div>
<div></div>
Are you getting the test email sent from contact form settings in the admin area?
Also please check whether the email gets sent from your site using the following plugin which will help us to troubleshoot the issue.
https://wordpress.org/plugins/check-email/
You can improve your site performance as described in the following pages.
http://www.wpbeginner.com/wordpress-performance-speed/
https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance
https://wpengine.com/blog/page-speed-wordpress-performance/
https://themetrust.com/test-wordpress-site-performance/
No, test e-mails are not being send. I installed the plugin and through wpmail they where send but not through my hosting company, which, by the way, checked all settings twice.
I am about to give up on this theme, it is taking me way too much time solving problems for a theme that should be full responsive. It does not do what it promised to deliver. What I understand is that there is way too much code and conflicting plugins and solutions are not real solutions just repairs.
Please let me know if you are willing to solve all these problems, you already have the access codes to my website https://birdwatchingalentejo.com
Kind regards,
Bert
The theme is fully responsive and this is not conflicting issue or theme specific issue.
The issue is that your private company email address [email protected] is not working on your site. This may be due to SMTP credentials issue or your server email issue.
Please use any of the following plugin to test whether your SMTP settings are correct adding your SMTP details in the plugin settings and sending test email using its functionality.
Both plugins do not work, they keep hanging and deliver nothing. I give up on this theme and will buy another one.
I gave you the in log codes of my website but you did not even have a look did you?
I logged in to your site to troubleshoot the issue that’s why i have mentioned your private company email address in my previous reply above but i can’t troubleshoot the issue further as you have to configure yourself your private company email address SMTP details on your site.
Nobody is facing this issue except you. This is not a theme issue but your site or private company email address issue which you can also confirm by temporary activating any default WordPress theme like Twenty Seventeen and test whether the email gets sent.
You have to fix this email not getting sent issue on your site as described in the below pages.
http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
https://enigmaweb.com.au/not-receiving-wordpress-emails/
https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
If you make it work with default WordPress theme then we will help you to make it work with Jevelin theme.