I hope you are well today and thank you for your question.
Have you disabled Demo mode in the widget settings?
Could you please share me the screenshot of widget settings and also share me your site URL where it’s happening so that I can troubleshoot it?
I can see you are using older version of theme on your shared site so please update your site theme to the below latest version as described here https://support.shufflehound.com/updating-theme/
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If updating the theme doesn’t resolve the issue then would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
If i update the theme, will i have to create all my customizations again? Will my customizations stay same?
Your customizations will remain same if you have not made changes in the theme files.
If they stay same then can you explain how i am gonna update the theme.
Just download the above shared zip file and install it as described in the below page.