Site is uneditable.

Home Forums Jevelin Theme Site is uneditable.

Home Forums Jevelin Theme Site is uneditable.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
  • mtnjason19
    Participant

    Not sure why its happening, but my site is totally uneditable.  I cannot do anything with WP Bakery Builder.  This has been going on for awhile, I have done every update I could, I have deleted unnessacary plug ins.  Can someone log into my dashboard and see what is going on?

    Hi @mtnjason19,

     

    I hope you are well today and thank you for your question.

     

    I visited your website and It seems you are using an older version 4.4.5 of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

     

    If you are still facing the issue then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?

     

    Best regards,
    Shufflehound team

    mtnjason19
    Participant

    I did the update, its still all messed up when I go to edit.  Please login and take a look.  Thanks

    I logged into your website and saw it is also not working using the default WordPress Twenty Twenty-One theme so please contact your web host to resolve the issue.

    Not sure what the 2021 theme has to do with my Jevelin site?

    The 2021 theme has nothing to do with the Jevelin theme but the WP Bakery Builder plugin also not working with the 2021 theme so it means this is not the theme issue but your website issue so please contact your web host to resolve the issue.

    I went to Bluehost.  They changed back to an older version, didn’t work.  They tried PHP, they had no clue what to do to fix it.  What is the solution they need to do?

    This can also be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Wpbakery page builder plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    You can also try reinstalling WordPress as described on the below pages.

     

    https://kinsta.com/blog/reinstall-wordpress/

    https://www.wpbeginner.com/wp-tutorials/how-to-uninstall-and-reinstall-wordpress/

    https://www.hostinger.in/tutorials/how-to-reinstall-wordpress

Viewing 8 posts - 1 through 8 (of 8 total)